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Job Description

  • Job Reference:966353FO_1626883581

  • Job Type: Permanent

  • Job Industry: Educations

  • Contact Name: Fiona O'Neill

  • Job Location: Buckinghamshire

  • Job Title: Pensions Admin Team Leader (fully remote)

  • Job Salary: £25000 - £28000 Per Annum

Job Start Date: ASAP

My client is looking for a full time Pensions Team Leader to work within the education sector. If you’re looking for a company that wants to help further your career, offers progression and an inspiring work place. This is the opportunity for you. This role will see you manage, develop and lead a team of pensions officers to provide a full and thorough pension service to clients.

* Mange the Pensions team’s workload through the ticket system to ensure that all work is completed within the response times
* Ensure the day to day running of the team is organised and that phones are always covered during working hours and answered in line with the published service level agreement
* Be the first point of escalation for the pension officers and where possible respond to and close all queries
* To inform and escalate open queries to the Pensions Manager when necessary
* Develop positive working relationships with external stakeholders (Clients & Pensions funds) and internal stakeholders with the aim of continuously improving service delivery
* Ensure the company and clients Data Protection requirements are met at all times
* Check all complicated calculations provided to clients and pension funds to avoid error
* Prepare, plan, and execute year end activities within the agreed timeframe

1 Communication

* Build relationships and attend quarterly meetings with the 20 biggest Pensions funds
* Conduct monthly service reviews with key clients
* Ensure that the team carry our monthly service review meeting with their assigned clients

Person specification

* Excellent attention to detail
* Customer Service
* Excel skills
* Ability to work under pressure to tight deadlines
* Good communication skills
* Adaptable

Fantastic benefits, pensions and discounts

966353FO

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