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Portfolio are proud to represent our client in their search for a Client Experience Team Leader. This is a once in a career opportunity for an exceptional Team Leader to join a truly Sales and Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation. We are looking for a leader who has managed a team within a call centre or customer service environment, dealing with a variety of customer queries, complaints, onboarding amongst others, as well as people management. Someone who has the admin management experience of a team, supporting and driving team performance, supportive nature but data focused for results and a clear passion for delivering customer service at an exceptional standard. There is lots of autonomy within the role - you will want to own the role, the team, and drive new ideas to support the client journey and not rely on the current processes! If your main focus is client experience and making sure the customer is happy, whilst maintaining a positive work environment for your team, please apply today and we'll be in touch! The RoleThis is a hands-on, high-profile role with a real focus on delivering exceptional outcomes. You will manage and oversee the day to day running of the Client Experience team providing support and training in all service issues in line with company SLAs as a minimum requirement, ensuring client expectations are managed confidently and exceeded whenever possible. You will maintain the highest level of professionalism, whilst focusing on quick and efficient solutions. As a Client Experience Lead communication is key to delivering a world class service both internally and externally.You will be a key advocate of everything Client Experience, always looking for new ways to improve our service as well as ensuring day to day operational responsibilities are achieved through regular 1-2-1's, the delivery of all team KPI's and performance in line with our company policy. Day To Day Responsibilities * To ensure that all client service issues whether verbal or written are dealt with in line with our core values, ensuring all our clients are Health Assured advocates. * Ensure all service issues are logged and resolved within both client and departmental SLAs with a clear focus on retention, resolution and to act as a point of escalation. * To manage attendance / holiday requests / return to work meetings along with day-to-day management of the CE team. * Provide coaching, training, 121's, reviews, and appraisals with the team. * To understand all our client databases and systems to support process improvements, growth, training, and development across the team and business. * Maintaining a structured day to ensure activity KPIs are met, including monitoring, and coordinating all Client Services mailboxes and tasks. * To undertake team quality assessments, reward and recognise, celebrating success and managing under performance. * Ensure specialist roles within the team are supported and meet required targets. * Preparation of internal reports in a timely and accurate manner. *…

Portfolio are proud to be exclusively representing our award-wining, multinational HR & Employment Law services client in their search for a Senior Receptionist. We are looking for an administrator with excellent attention to detail and organisational skills, to provide support the department. You will be the first point of contact for clients calling in and managing the email inboxes, actioning requests, dealing with queries both internally and externally amongst other duties. This role is integral to the smooth running of the department, and is very fast paced. If you are looking for a new challenge, please apply today and we'll be in touch!Job PurposeTo deliver world class service to exceed our members expectations, by ensuring our members needs are assessed quickly and efficiently in accordance with our protocols to help the team to provide support to our ever-growing membership base across Great Britain. Job OverviewThe role requires you to excel in enthusiasm as part of our Client Experience Team. It is a vital role, and you will become the first point of contact for incoming telephone calls and emails. Day-to-Day Responsibilities· Answer incoming calls with minimum waiting time in a professional manner· To evaluate each request made over the phone and allocate them accordingly.· To ensure the highest level of customer service is adhered to.· To ensure member confidentiality is maintained.· To establish and maintain efficient working relationships with colleagues and members.· Stacking calls from members where appropriate ensuring all calls are answered.· Ensuring cover has arrived before leaving the switchboard so the phones are manned at all times· Ensuring all emails to the Client Experience email address are dealt with in a timely manner and forwarded onto the appropriate department/person and logged in accordance with protocols· Logging service issues· Logging retention opportunities· Overflow of advice calls logged on to Advice system· Stamping, sorting, logging, and allocating incoming post for the department· Scanning· Ensuring flowers and hampers are ordered within protocols.· Update additional callers lists within protocols· Expired member letters posted within SLA· BLE hard copy letters posted within SLA· Ad hoc project work· Managing inboxes - H&S, SI's, CX, RR, supporting Drift(web Chat), Sending Interflora BENEFITS· 25 days' holiday, plus bank holidays· Day off on your birthday· Cash plan for you (and your children, if any)· Holidays increase after 2- and 5-years' service.· Contractual sick pay· Private medical insurance after 5 years' service· Pension Plan and Life Insurance· Pension plan contributions increase after 5- and 7-years' service· Holiday season bonus after 3 years' service· Profit Share Scheme· Season Ticket loan scheme· Cycle to work scheme and Free on-site Gym· Access to Employee Assistance Programme· Free breakfast every Monday and social sessions on the last Friday of the month with· free food and drink - we call this Fab Friday'!· Company incentives, access to discount schemes INDMANJ

Complaints Analyst Based in Manchester City 5 days a week in office About the Company Our client is an insurance firm that offer a range of insurance products, including Employers and Public Liability and Tax Investigation Fee Protection. The RoleWe are seeking a detail-oriented and customer-focused Complaints Analyst. As part of the Compliance Department, you will play a pivotal role in ensuring the business provides exceptional service by resolving escalated and complex customer complaints efficiently, in line with FCA regulations. Key Responsibilities: * Log, acknowledge, and manage customer complaints promptly and accurately. * Investigate complaints thoroughly, ensuring all relevant information is collected. * Draft high-quality letters and provide clear, well-reasoned outcomes. * Collaborate with internal teams and external partners to resolve issues. * Monitor the customer journey to ensure positive outcomes. * Support the Compliance Team with monitoring activities. What We're Looking For: * Experience in financial services and complaints handling. * Strong analytical and investigative skills. * Attention to detail. * Excellent written and verbal communication skills. * Ability to prioritise tasks and work under pressure to meet deadlines. * Motivated, organised, and flexible in approach. 48583CHINDMANJ

Are you a passionate professional dedicated to health and safety? Looking for a role that offers flexibility, a clear career path, and abundant opportunities for growth? Look no further! Portfolio is thrilled to partner with a leading global consultancy on an exclusive search for a dynamic Health and Safety Consultant to join their expanding team. This consultancy group, renowned for its excellence and commitment across various sectors, is on a mission to deliver top-notch health and safety guidance to a diverse range of clients worldwide.Whether you're an experienced consultant or looking to break into the field, we want innovative thinkers who are eager to elevate health and safety standards. If you thrive on creating impactful experiences for clients, we'd love to hear from you!As a Health and Safety Consultant, you'll lead contractual service visits, providing invaluable documentation and expert advice. You'll work closely with clients to foster strong relationships and deliver high-quality, cost-effective consultancy services. If you possess a high level of technical expertise and a drive for excellence, this role is for you! Day to Day * Conduct yourself professionally, adhering to all company policies and protocols. * Engage with clients through on-site visits, delivering tailored advice and support. * Investigate incidents and accidents, recommending preventative measures. * Manage health and safety visits according to departmental guidelines. * Provide clients with guidance on Health and Safety Management systems. * Act as a personal Health and Safety lead for your clients. * Advise on best practices and standards affecting their business. * Effectively manage your time to deliver efficient client service. * Participate in ongoing training to maintain your professional skills. * Maintain your company vehicle's cleanliness and security. * Support clients during crises with effective management strategies. YOU? * Well-versed in Health and Safety regulations. * A strong communicator with exceptional relationship-building skills. * Confident in offering practical solutions to clients. * Committed to delivering high-quality consultancy within commercial boundaries. * Capable of working independently and as part of a collaborative team. * Adaptable and flexible in a fast-paced environment. * Detail-oriented, with excellent organisational and problem-solving abilities. * Proactive and process-driven, ready to tackle multiple projects simultaneously. What's on Offer? * Inclusive company-wide profit share scheme - BONUS * Car allowance of £6,000 or a NEW EV company car. * Flexible field-based, remote/home working. * Generous holiday package: 25 days plus bank holidays, increasing with service, plus your birthday off. * Christmas bonus after qualifying period. * Medicash Plan. * Exciting social events. * Pension Scheme. * Private health insurance after the qualifying period. If you're ready to make a difference in the world of health and safety, apply today and become part of a team that values innovation, commitment, and excellence! 963438CC21R24INDFIR

Job PurposeAn exciting opportunity has arisen to join a growing business in a newly formed Compliance Officer role. This business provides technical online resourcing content to the HR and Professional industry. You would be onsite five days a week in vibrant office in the City of London. This is a permanent role that offers £45K + benefits. If you are highly motivated, skilled, driven individual, good communication and collaborative capabilities with previous experience working in a regulated environment this is certainly the role for you. You will manage a range of compliance issues and will be responsible for assessing risks, identifying patterns and trends, whilst performing overall compliance management, in the form of internal auditing and the implementation of measures. Understanding of the FCA's regulatory framework would be useful! Job DutiesYou will analyse the full sales process to ensure sales procedures are compliant within company protocols and values as well as regulatory authorities including the Financial Conduct Authority ("FCA") and HMRC. Assessment of Business Development Managers for quality and compliance standards and oversee quality assessment process for the sales and service calls. * You will be responsible for the overall design, implementation, and ongoing enhancement of compliance procedures, whilst ensuring its alignment with business objectives. You will be responsible for the implementation and monitoring of compliance controls including carrying out regular spot checks of websites, emails, letters, documents, and processes and conduct compliance investigations as and when required and advise on themes and trends. * You will carry out internal auditing of processes and procedures from a compliance perspective, particularly those procedures relating to the sales process, and develop an effective education and engagement program through ongoing communication and training to senior management. If you have exceptional organisation skills with high attention to detail and have previously worked in a regulated environment, please feel free to reach out to sinead.killalea@theportfoliogroup.co.uk 48581SKINDLON

Looking for a better work life balance? Job Title: Payroll AdministratorSalary: circa £25,000 for part-time or £32,000 for full-timeJob Location: March/Peterborough You can work part-time or full-time (Can be flexible on hours) * Part-time hours: 8:30am-3:30pm * Full-time hours: 9:00am-5:30pm Key Responsibilities: * Process the payroll for up to 200 employees start to finish using Sage * Yearend calculations * Ensure compliance with current pension regulations and maintain accurate records. * Set up new employees * Data entry on excel * Meet deadlines * Answering all payroll queries * Assist with other duties in the business when required Key Qualities and Experience: * Experience using sage * Advanced using Excel and all Microsoft packages * Experience processing the payroll start to finish * They would like someone who is flexible, happy to take on any task at hand, highly organised, friendly and professional Why Join ? * Study support * Free parking * Christmas off * Join a friendly, warm and welcoming team * Bright open planned offices * Pension - life assurance * 28 days holiday (increases annually) + bank holidays Don't miss out on this rare opportunity and apply today! 48571HGINDPAYN

Portfolio are proud to represent our client in their search for a Client Experience Team Leader. This is a once in a career opportunity for an exceptional Team Leader to join a truly Sales and Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation. With an unrivalled track record of incredibly strong year on year growth of its subscription model business, our client supports over 80,000 organisations and 13 million lives across the UK & Ireland. Part of a global Group, with 14 companies and a group turnover in excess of £400m, there is substantial financial backing for further expansion, acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual. We are looking for a leader who has managed a team within a call centre or customer service environment, dealing with a variety of customer queries, complaints, onboarding amongst others, as well as people management. If your main focus is client experience and making sure the customer is happy, whilst maintaining a positive work environment for your team, please apply today and we'll be in touch! The RoleThis is a hands-on, high-profile role with a real focus on delivering exceptional outcomes. You will manage and oversee the day to day running of the Client Experience team providing support and training in all service issues in line with company SLAs as a minimum requirement, ensuring client expectations are managed confidently and exceeded whenever possible. You will maintain the highest level of professionalism, whilst focusing on quick and efficient solutions. As a Client Experience Lead communication is key to delivering a world class service both internally and externally.You will be a key advocate of everything Client Experience, always looking for new ways to improve our service as well as ensuring day to day operational responsibilities are achieved through regular 1-2-1's, the delivery of all team KPI's and performance in line with our company policy. Day To Day Responsibilities * To ensure that all client service issues whether verbal or written are dealt with in line with our core values, ensuring all our clients are Health Assured advocates. * Ensure all service issues are logged and resolved within both client and departmental SLAs with a clear focus on retention, resolution and to act as a point of escalation. * To manage attendance / holiday requests / return to work meetings along with day-to-day management of the CE team. * Provide coaching, training, 121's, reviews, and appraisals with the team. * To understand all our client databases and systems to support process improvements, growth, training, and development across the team and business. * Maintaining a structured day to ensure activity KPIs are met, including monitoring, and coordinating all Client Services mailboxes and tasks. * To undertake team quality assessments, reward and recognise, celebrating success and managing under performance. * Ensure specialist roles within the team are supported and meet required targets. * Preparation of internal reports in a timely and…

Portfolio are proud to be representing our client, a market leading professional services consultancy in their search for a Consultant to conduct HR meetings on behalf of their clients. You will have experience in conducting various meetings such as investigations, disciplinaries, decision making and issuing outcomes including warnings and dismissals. You will need a HR / CIPD Degree or strong experience in people management. Your role will be to support thousands of business owners ensuring compliance and legality, and a fair outcome for both employer and employee. Job PurposeTo deliver an expert HR service virtually via platforms such as Microsoft Teams in order to support our clients in dealing with formal meetings with their employees - conducting and advising on consultancy, capability, disciplinary, grievance and appeal issues as well as investigations and settlement negotiations.Job OverviewWe are looking for personable and confident HR professionals/employment lawyers with good technical skills who can respond to often short-notice assignments and produce thoughtful, legally compliant and well-written reports. The ability to act impartially, identify and quantify risk for our clients and communicate this to them effectively is crucial.Day-to-Day Responsibilities * Attend meetings with clients and their employees as arranged and diarised by an office-based paralegal and either conduct these or support the client to do so, as required. * To undertake mediation, conciliation and other employment relations services as may be requested by clients from time to time. * To provide clients with advice and guidance on their legal position with individual employees or groups of employees, with due regard to your duty of impartiality. * To provide prompt, high quality reports of outcomes within specified time frames and adhere to administrative procedures concerning file management. * Regularly achieve or exceed the hearing targets set by the Face2Face Management team. * Work towards the team objective of obtaining repeat business. What you Bring to the Team * Educated to degree level in HR, law or related business discipline or with substantial professional experience * Background in HR management, consultancy or in employment law * Highly professional presentation, service focussed and personable; quickly able to form good working relationships with people who may be stressed, angry or upset. * A 'can do' approach to challenging situations and problem solving BENEFITS * 25 days' holiday, plus bank holidays * Day off on your birthday * Cash plan for you (and your children, if any) * Holidays increase after 2- and 5-years' service. * Contractual sick pay * Private medical insurance after 5 years' service * Pension Plan and Life Insurance * Pension plan contributions increase after 5- and 7-years' service * Holiday season bonus after 3 years' service * Profit Share Scheme * Season Ticket loan scheme * Cycle to work scheme AND Free on-site Gym * Access to Employee Assistance Programme * Free breakfast every Monday and social sessions on the last Friday of the month with * free food and drink - we call this Fab Friday'! * Company incentives, access to discount schemes INDMANJ

Looking for a better work life balance? Job Title: Payroll AdministratorSalary: circa £25,000 for part-time or £32,000 for full-timeJob Location: March/Peterborough You can work part-time or full-time (Can be flexible on hours) * Part-time hours: 8:30am-3:30pm * Full-time hours: 9:00am-5:30pm Key Responsibilities: * Process the payroll for up to 200 employees start to finish using Sage * Yearend calculations * Ensure compliance with current pension regulations and maintain accurate records. * Set up new employees * Data entry on excel * Meet deadlines * Answering all payroll queries * Assist with other duties in the business when required Key Qualities and Experience: * Experience using sage * Advanced using Excel and all Microsoft packages * Experience processing the payroll start to finish * They would like someone who is flexible, happy to take on any task at hand, highly organised, friendly and professional Why Join ? * Study support * Free parking * Christmas off * Join a friendly, warm and welcoming team * Bright open planned offices * Pension - life assurance * 28 days holiday (increases annually) + bank holidays Don't miss out on this rare opportunity and apply today! 48571HGINDPAYN