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Portfolio are proud to be representing one of the UK's largest betting agents in search for Betting Agents. Due to continued success and growth they are now looking to recruit a hardworking and enthusiastic team member focusing on providing an excellent, friendly and professional service to their online platform - Sports, Casino and Games customers.This is an inbound role working any 5 days from 7 including weekends, shifts between 7am and 9pm based on needs of the business. The primary roles and responsibilities are to support the CS management team, maintain and provide excellent, friendly and professional service to their customers via phone, email and live chat. To assist in supporting the organisation by obtaining, analysing and verifying the accuracy and order of information in a timely manner. Key Responsibilities as a Betting Agent: * To support the Digital Customer Service management team. * To provide customers with a professional service via telephone, live-chat and email in relation to the digital platform providing accurate responses in a timely manner. * To assist customers in relation to Casino, Poker, Games, Bingo and Sports enquiries. * To resolve all customer queries professionally in line with agreed KPI's, ensuring that any escalations are raised promptly to maintain customer satisfaction. * Carry out administration duties as and when required. i.e. logging deposit and withdrawal calls, customer complaints and self-exclusions. * Ensure customer account adjustments are dealt with accurately. * Any other duties requested by the CS management team in relation to the role. Key Personal Characteristics and Competencies: * Experience in dealing with customers at all levels essential. * Excellent customer service skills with experience of working in a fast paced environment. * Professional telephone manner, with excellent listening skills. * Excellent written correspondence essential with reference to spelling, grammar and letter/email construction. * Ability to build and maintain good working relationships essential. * Analytical approach to problem solving essential. * Competent computer skills including MS Outlook, Word and Excel essential. * Ability to resolve support issues to final resolution and to a significantly high standard essential. * Flexible approach to work, with the ability to multi task. * A knowledgeable interest in Gaming, Casino and General Sports is desirable 969691NER11INDPENO

Portfolio are proud to be representing one of the UK's largest betting agents in search for Customer Service Agents. Due to continued success and growth they are now looking to recruit a hardworking and enthusiastic team member focusing on providing an excellent, friendly and professional service to their online platform - Sports, Casino and Games customers.This is an inbound role working any 5 days from 7 including weekends, shifts between 7am and 9pm based on needs of the business. The primary roles and responsibilities are to support the CS management team, maintain and provide excellent, friendly and professional service to their customers via phone, email and live chat. To assist in supporting the organisation by obtaining, analysing and verifying the accuracy and order of information in a timely manner. Key Responsibilities as a Call Centre Agent: * To support the Digital Customer Service management team. * To provide customers with a professional service via telephone, live-chat and email in relation to the digital platform providing accurate responses in a timely manner. * To assist customers in relation to Casino, Poker, Games, Bingo and Sports enquiries. * To resolve all customer queries professionally in line with agreed KPI's, ensuring that any escalations are raised promptly to maintain customer satisfaction. * Carry out administration duties as and when required. i.e. logging deposit and withdrawal calls, customer complaints and self-exclusions. * Ensure customer account adjustments are dealt with accurately. * Any other duties requested by the CS management team in relation to the role. Key Personal Characteristics and Competencies: * Experience in dealing with customers at all levels essential. * Excellent customer service skills with experience of working in a fast paced environment. * Professional telephone manner, with excellent listening skills. * Excellent written correspondence essential with reference to spelling, grammar and letter/email construction. * Ability to build and maintain good working relationships essential. * Analytical approach to problem solving essential. * Competent computer skills including MS Outlook, Word and Excel essential. * Ability to resolve support issues to final resolution and to a significantly high standard essential. * Flexible approach to work, with the ability to multi task. * A knowledgeable interest in Gaming, Casino and General Sports is desirable 969691NER10INDPENO

We are currently looking for a Field Based Health and Safety Consultant to join an award-winning service provider who are rapidly growing with a record year! It is an exciting time to join them as they strive to make consultancy different. Whether you have got Consultancy experience or not, they want individuals that think differently about Health and Safety and those who will strive every day to create moments of magic for their clients. * Are you a Health and Safety Professional who thinks outside the box and a Fresh Thinker?You will need to have GradIOSH or equivalent however as part of your package, they will fund and support you on the journey to gain Chartered status. In addition, they offer training to Level 5 in Fire Management, Level 4 in Food Safety and other courses.As a Health & Safety Consultant in the field, you'll be visiting clients from a variety of industry sectors: everything from care homes to manufacturing firms, there's not really an industry sector, that they don't cover. This is a full-time permanent role allowing you to combine member visits with working from home and you will have allocated admin days balanced with field visits to members. We want all our Consultants to develop their CPD, which is why we run workshops several times a year to develop our team's skills, experience and share best practice. As a Health & Safety Consultant, your duties will include: * The undertaking of Health & Safety surveys of clients premises and then the production of relevant Health and Safety Management Systems. * Provide new clients with a gap analyses, in relationship to their current health and safety standing. * Submit the evaluation report and other client-related documents in accordance with departmental protocols. * Advise and instruct clients in the use of their Health and Safety Management system under close supervision until agreed. * Liaise with HSE and other Enforcing Authorities on behalf of clients when required to do so. Provide appropriate support and assistance to the client when dealing with Enforcing Authority action. * Assist clients with accident or other special investigations as required. * Attend Company meetings, courses etc. when required to update and maintain professional skills/knowledge. * Conduct yourself in a professional manner at all times (including appearance, use of PPE, communication etc.) ensuring that you comply with both company and departmental policies, procedures and protocols. Skills and experience required: * Candidates must have a relevant health & safety qualification * GradIOSH or equivalent * Excellent Communication Skills * Strong interpersonal & time management skills They have an exceptional benefits package, which includes: * 25 days holiday plus bank holidays * Company pension scheme * Excellent tailored training programme * Company Car or £6,000 car allowance * Living Allowance * If you are looking to work for a multi-award winning health & safety service provider offering a competitive salary package and career development, then apply today for more information! P965730CC8R25INDHS

Portfolio are proud to be representing one of the UK's largest betting agents in search for Field Service Engineers.This is a hands-on, field based role which involves visiting our clients stores to perform maintenance, installs and repairs on anything from IT equipment, Service Terminals, CCTV's etc. Based around Carlise / Penrith areas.Shifts would be 4 x 10 hour days a week - any 5 daysRole and responsibilities· Installation, maintenance and repair of network infrastructure, audio/visual installation, CCTV, Self Service Terminals, IT equipment and associated peripherals.· Report to engineering management and liaise with Retail Service Desk and Retail Support daily.· Full compliance with Health and Safety legislation.· Support, maintain, repair, and refurbish IT Equipment within our Retail High Street Licensed Betting Offices· Maintain, support, and deliver any betting technical hardware or equipment in a timely manner to minimise downtime.· Ensure the required standards of technical support are maintained during business hours and during key events throughout the sporting calendar.· Complete installation reports and sign off Retail Incidents.· Install and decommission stock using Stock Audit systems· Produce daily timesheet reports· Proactively communicate with other departments both internally and externally when required.· Be responsible for the daily checks of company vehicle maintaining cleanliness both inside and out. Qualifications / Skills · RF/ IF experience· CCTV & AV (Audio Visual) exposure· Comp TIA certification· Has worked in the betting/leisure industry (desirable) 970535NE3R3INDPENO

Portfolio are proud to be representing one of the UK's largest betting agents in search for Field Service Engineers.This is a hands-on, field based role which involves visiting our clients stores to perform maintenance, installs and repairs on anything from IT equipment, Service Terminals, CCTV's etc. Based around Carlise / Penrith areas.Shifts would be 4 x 10 hour days a week - any 5 daysRole and responsibilities· Installation, maintenance and repair of network infrastructure, audio/visual installation, CCTV, Self Service Terminals, IT equipment and associated peripherals.· Report to engineering management and liaise with Retail Service Desk and Retail Support daily.· Full compliance with Health and Safety legislation.· Support, maintain, repair, and refurbish IT Equipment within our Retail High Street Licensed Betting Offices· Maintain, support, and deliver any betting technical hardware or equipment in a timely manner to minimise downtime.· Ensure the required standards of technical support are maintained during business hours and during key events throughout the sporting calendar.· Complete installation reports and sign off Retail Incidents.· Install and decommission stock using Stock Audit systems· Produce daily timesheet reports· Proactively communicate with other departments both internally and externally when required.· Be responsible for the daily checks of company vehicle maintaining cleanliness both inside and out. Qualifications / Skills · RF/ IF experience· CCTV & AV (Audio Visual) exposure· Comp TIA certification· Has worked in the betting/leisure industry (desirable) 970535NE2R2INDPENO

Our client is seeking an experienced Clients Payroll Administrator to join their friendly team in Beaconsfield. Duties include; * Working in a team to process multiple clients' payrolls in a practice environment * Processing payrolls on a weekly, fortnightly, and monthly basis * Processing SMP, SSP & SPP for clients * Dealing with queries via telephone and email * Collate information regarding the current payroll run * Check all reports and payslips produced and send to client * Produce and submit RTI file to the HMRC * Collate year end information and reporting * Providing information for pensions providers * Produce year end reports and distribute as required by the client You will have; * A payroll foundation level qualification ideally * Previously worked for a payroll bureau or accountancy firm * Good general standard of education * Strong systems knowledge and Excel * Strong organisational skills for a busy role If you have the above and seeking a new challenge, then please apply now! 970559SB2INDPAY

We are looking for a motivated, enthusiastic individual to kickstart their career in our administrative division and play a huge part in the continued growth of the business. Portfolio's Office Administrator will: * Assisting with day-to-day payroll of temp and perm workers queries. * Support with processing of payroll (training will be given) * Update and maintain spreadsheets as well as regularly utilising additional Microsoft Office programs * Support our consultants to answer any urgent payroll issues. * Formatting CVs for our Consultants * Posting job vacancies, filtering, and forwarding applications to the relevant Consultant * Update and maintain spreadsheets as well as regularly utilising additional Microsoft Office programs. * Assist in postal duties, delivering mail to relevant desk * Support the company Operations function (office maintenance, stationary ordering etc.), PA (diary management, company travel and events), Marketing Manager (involvement in marketing duties) and Compliance Administrator (candidate compliance, checking of paperwork, taking in documents etc.) - you'll be part of a fantastic team! We offer our employees: * A progressive, exciting, and fast-paced working environment with the opportunity to work within a fantastic team of motivated and passionate people. * The chance to work for a 'Sunday Times 100 Best Companies to Work For' company where you will have access to amazing staff incentives, development programmes and additional events/bonuses attainable for our support staff. There's a reason why our staff retention is hugely above industry average here and people stay with us for many years (and in some case the entirety of their careers) * An unbeatable company culture mixing a fantastic working environment in brand-new, state of the art offices overlooking Finsbury Square alongside regular company events including trips to Dubai, New York, Monaco, Palma, Barcelona, and Miami as well as regular restaurant and bar events. * A large amount incentive including your birthday off (in addition to your 32 days off you'll receive per year)The ideal candidate will have a strong educational background, good working knowledge of Microsoft software and have a real appetite for learning and personal development. The Portfolio Group is an award-winning, specialist recruitment consultancy based in the heart of the city. With four divisions providing highly tailored recruitment services to the Payroll, Credit Control, Procurement and Human Resources & Benefits sectors, we are one of the fastest growing recruitment companies in the UK with an enviable client base and a reputation as a clear market leader. INDREC

Are you ready for your next challenge?Portfolio Credit Control are working with a market-leading organisation to bring on an experienced Credit Controller. This is an opportunity not to be missed as you will have opportunities to progress within the business whilst being supported within a bubbly, vibrant team. If you are looking for the next step in your credit control career, this could be the one for you.The company are rapidly growing which is why they are looking to expand the credit control team. They have a bubbly culture, and the team has a collaborative approach. Brief Summary Of Duties: * This role is a straight credit control role, if you enjoy credit control and it's something you want to stay in, this could be perfect * Cash Allocation * Bank Reconciliation * Resolving internal and external queries * Even if you aren't sure based off our description, it would definitely be worth having a conversation so we can see if this will be right for you and discuss in further detail.Experience needed: * 2 years Credit Control experience * Pivot tables, v-lookupsWhat else have they got to offer? * Learning and development opportunities * Employee perks and support * Birthday off 970064AAR2INDCC

(Hybrid); The Portfolio Group have a phenomenal opportunity on the table... we are looking for a talented Senior Software Engineer to join a vibrant company with incredible growth plans who have won many awards such as the 'Feefo Platinum trusted service award 2021'. We are currently supporting one of the UKs longest leading information resource business for HR, Tax & Accounting Professionals. Part of a Global Group that have a multimillion-pound turnover year on year that keeps growing. This is a high-performance role that comes with amazing rewards and benefits. Key Responsibilities: * Open, collaborative mindset with a keen eye for detail and an inquisitive mind * Comfort collaborating or leading in solving complex problems to deliver meaningful improvements for our customers * Initiative in solving and pre-empting production issues * Passion for learning new technologies and ways of working * Contribute to maintaining and instilling learning culture in the team * Leadership in areas of innovation through investigation and evidence-based analysis * Understanding of Agile principles and experience in iterative, incremental delivery * Excellent time-management, verbal and written communication skills * Willingness to collaborate across the business as "go-to" person on initiatives that make an impact to our customers * Professional experience in programming in two or more languages, preferably using test-driven and Object-Oriented methodologies (we use Laravel, Drupal and Typescript amongst others) * Ability to deliver semantically correct, performant, responsive frontend code * Experience enhancing application performance and security * Knowledge of or experience configuring CI/CD pipelines * Familiarity with serverless applications, headless or microservices architectures * Knowledge of DevOps, DevSecOps and Quality Engineering practices Why Join us?A leader in knowledge and content for the Accountancy, Tax Compliance, HR and Health & Safety sectors. We have a fantastic reputation and client base within these industries and have aggressive growth plans for the next 3 years and beyond. You'd join our organisation at an incredibly exciting time. Our client base is ever-expanding and our consistent focus on client satisfaction continues, driven by the excellence of our people. The office is fast-paced and busy, so we look for colleagues who have a positive and results focused attitude. Through training and development, we make sure that everyone who works here has the resources they need to build their careers. P969296CCR5INDPENS