Group Jobs
-
An exciting opportunity has arisen to join the growing ICT Department and become a member of the InfoSec team working in a dynamic and fast-paced environment with new challenges every day. Based in our Clients Manchester Head Office. It is an exciting time to join the business as they rationalise their current infrastructure and embark on their journey to Cloud based services. You will work collaboratively with the business and wider IT team (Infrastructure, Network, Development, DevOps, and Service Desk) to provide governance and security for existing and new services.A broad technical knowledge is required, alongside ITIL experience in Incident, Request, Change, Problem, Release, Event and Knowledge management. You will be forward thinking, customer focussed and self-motivated with the drive to improve all IT services and the user experience. * Must aspire to a culture of service excellence, always putting the customer, our people, and our business at the centre of everything you do. * Demonstrate strong organisational skills and be accountable for your daily workload * Demonstrate a systematic, disciplined, and analytical approach * Be customer focussed and ardent in ensuring that colleagues receive a high quality of service The Governance, Risk, and Compliance Analyst is responsible for the assessing and documenting of the Company's compliance and risk posture as they relate to its information assets. The purpose of this position is to provide highly skilled technical and information security expertise for development and implementation of the information security risk management program. Responsibilities require leadership and project management experience, as well as expertise to ensure effective system-wide security analysis; intrusion detection; standards and testing; risk assessment; awareness and education; and development of policies, standards, and guidelines Experience: * Strong understanding of ISO27001 and Cyber Essentials * Experience with NIST or PCI-DSS is desirable * Experience with ISO9001 is desirable * Great understanding of risk, both internally and externally * Previous audit experience * Understanding of GDPR, data protection and information governance * Knowledge of information security risk management frameworks and compliance practices * Knowledge of securing network technologies, client, and server operating systems * Ability to develop security standards and guidelines based on best practices and industry standards * Experience responding to, analysing, and communicating information security incidents P46451NBINDMANS
-
We are currently hiring Human Resources professionals at all levels to support our expanding organization. You will be responsible for providing reliable and commercially focused HR advice over the phone to a growing and diverse range of clients on all matters of HR from general to complex queries. Responsibilities: * To support all clients with quality advice in a productive manner to provide efficient, solution-based advice, predominantly through call, but occasionally via video conference and email * To receive a variety of calls from clients with HR issues or queries, which can include absence management, disciplinaries, workplace violence and harassment, terminations, etc. * To provide clients with supporting information/documentation to assist them in implementing the advice/solutions provided * To actively own cases to resolution, building rapport and working relationships with clients on each interaction * To review client documentation and provide advice accordingly taking their internal terms and conditions into account in each case * To be actively involved with on-going training, ensuring that personal knowledge of HR and employment legislation is kept up to date * To achieve clear and measured KPIs and to work within set SLAs in order to provide first call resolution * To log all advice accurately onto Salesforce and other systems * To follow internal protocols for managing and escalating cases where applicable Qualifications: * CHRP/CPHR designation * Ability to work under pressure in a fast-moving, performance-driven environment * Excellent communication skills * Ability to juggle multiple tasks, prioritising your workload accordingly * Previous experience of working in a KPI/target driven environment would be highly desirable, ideally in a shared * service centre * The ability to motivate yourself and those around you * An organised self-starter with an enthusiasm for exceptional service delivery Benefits: * Day off on your birthday * Enhanced Benefits with Health and Dental Coverage * We offer a Registered Retirement Savings Plan (RRSP) Matching Program * Downtown Location * Vacation Days increase after 2 and 5 years' service If this sounds like you, please send your resume to Maggie Colorado maggie.colorado@theportfoliogroup.ca. P56988MCINDCAN
-
My client is looking for an experienced, highly motivated Head of Partnerships who is capable of optimising current partners to their full potential and be committed to acquiring new Partnerships and generating new leads. This is a high-profile role central to BrightHR growth strategy and will drive revenue growth through new customer acquisition sign up to our multi award-winning software and products through our highly motived sales team. You will be working alongside our sales team in the Toronto office full time on site. What we're looking for: * A candidate with a proven track record in Strategic Partnership development * Strong business development skills in a B2B environment and lead generation experience * A person who thrives in working alongside sales and business development teams * Comfortable with senior stakeholder meetings * Skilled in developing meaningful reporting MI and insights and take appropriate action * Passionate about generating new ideas and delivering robust short and long term strategy * Capable of building a team from the ground up Your Impact * Identifying and securing new partners for client * Build a pipeline of new partner opportunities * Target existing partners with software proposition to improve lead volume and quality Your experience * 3+ years' experience in business development/sales and relationship management * Knowledge of marketing tools and levers to drive leads * Proven capability in developing and executing sales strategies and activities * Results orientated with a proven record of successfully meeting sales targets * Extremely strong negotiator with ability to demonstrate techniques and approaches that achieve desired business outcomes * Strong problem-solving skills with demonstrated ability to work independently and make decisions in a timely manner based on thoughtful analysis and critical judgment * Thrive in a multi-tasking environment and can adjust priorities quickly * Self-motivated, self-managed proactive, risk taking, and a very high drive to succeed * Excellent oral and written skills to communicate complex issues and influence others internally and externally * Demonstrated experience successfully collaborating with all levels of decision making, including executive leadership to drive and enhance long term partnerships Your contribution * Identify, build and maintain partnership opportunities that will support the strategic vision and growth of BrightHR * Continuously work to identify new opportunities for current partners who wish to accelerate their engagement and recruitment outcomes with BrightHR * Establish a trusted/strategic advisor relationship with each partner and drive continued value and revenue of our products prioritising strategically important partners * Work with Partner Success team to develop strategic partnership plans for priority partners in your territory to ensure their needs are being maximised and are aligned with agreements * Supporting the Chief Growth Marketing Officer with overall strategy development * To develop and execute tactical lead generation growth plans supporting our growth objectives, ensuring the current partner offer and KPIs are aligned. * Occasional support for internal training, products and services ensuring internal teams understand the opportunities and the value proposition * Advocate partner needs/issues cross-departmentally and support internal teams in…
-
An exciting opportunity awaits you with our esteemed client, located in the heart of Manchester. With remarkable year-on-year growth and a legacy of impressive profits, they stand at the forefront of innovation and excellence in their industry. They are now seeking a talented Management Accountant to join them. Your RoleAs a Management Accountant, you will orchestrate the month-end process, collaborating closely with the Financial Controller and the dynamic Finance team. You will craft meticulous management accounts for the UK entity, offering critical insights to fuel informed decisions. Your role will require you in the office 5 days per week. Key Responsibilities: * Spearhead the budgeting process under the guidance of the Financial Controller & Associate Director of Finance * Execute month-end closures in alignment with Group reporting deadlines, ensuring precision through diligent controls and reconciliations * Champion specific P&L and Balance Sheet accounts * Unveil the story behind the numbers through insightful reporting, crafting regulatory returns and forecasts with accuracy What You Bring to the Table * Adept at juggling priorities, you thrive in fast-paced environments, delivering excellence within tight deadlines * Armed with a solid understanding of financial reporting principles, you navigate challenges with expertise * Excel isn't just a spreadsheet tool to you; it's your canvas for transforming data into actionable insights * As a beacon of leadership, you inspire and mentor colleagues, fostering a culture of continuous growth and excellence Qualifications * Part / Fully qualified CIMA / ACCA or equivalent INDMANSP46399CHR
-
We are currently hiring Human Resources professionals at all levels to support our expanding organization. You will be responsible for providing reliable and commercially focused HR advice over the phone to a growing and diverse range of clients on all matters of HR from general to complex queries. Day to Day Responsibilities: * To support all clients with quality advice in a productive manner to provide efficient, solution-based advice, predominantly through call, but occasionally via video conference and email * To receive a variety of calls from clients with HR issues or queries, which can include absence management, disciplinaries, workplace violence and harassment, terminations, etc. * To provide clients with supporting information/documentation to assist them in implementing the advice/solutions provided * To actively own cases to resolution, building rapport and working relationships with clients on each interaction * To review client documentation and provide advice accordingly taking their internal terms and conditions into account in each caseTo be actively involved with on-going training, ensuring that personal knowledge of HR and employment legislation is kept up to dateTo achieve clear and measured KPIs and to work within set SLAs in order to provide first call resolution * To log all advice accurately onto Salesforce and other systems * To follow internal protocols for managing and escalating cases where applicable Qualifications: * CHRP/CPHR designation * Ability to work under pressure in a fast-moving, performance-driven environment * Excellent communication skills * Ability to juggle multiple tasks, prioritising your workload accordingly * Previous experience of working in a KPI/target driven environment would be highly desirable, ideally in a shared * service centre * The ability to motivate yourself and those around you * An organised self-starter with an enthusiasm for exceptional service delivery Benefits: * Day off on your birthday * Enhanced Benefits with Health and Dental Coverage * We offer a Registered Retirement Savings Plan (RRSP) Matching Program * Downtown Location * Vacation Days increase after 2 and 5 years' service If this sounds like you, please send your resume to Maggie Colorado maggie.colorado@theportfoliogroup.ca. P97779MCINDCAN
-
1st Line Service Desk Analyst Greater Manchester
Permanent £22,000 - £23,000 Per Annum
Ref: P45968LFR3 Group
* Are you tech savvy and customer focused? * Do you have good customer service and problem-solving ability? * Want to work for a vibrant, market leading software company?If you are looking for a new challenge with a good progression pathway, please apply today and we'll be in touch!My Client are recruiting a service desk analyst to help the customers having technical difficulties. You must be tech savvy and able to troubleshoot, whilst remaining customer focused. Their clients are at the heart of the business, they want to deliver the best service they can and give every customer the best experience! Main Responsibilities * Answer all inbound support queries to the service desk within SLA. * Provide a response to all inbound email queries within SLA. * Troubleshoot technical queries to identify the type of query raised and provide first time resolution to basic questions and training needs. * Gather information from the client, investigating any complex technical issues and raise with second line support. * Take ownership of any technical queries and keep regular contact with client ensuring any fixes are communicated to the client. * Keep salesforce up to date ensuring all calls are logged as cases against the correct account * Provide one to one training as and when required based on client's needs. * Escalate any complaints which cannot be resolved at 1st touch to team leader/manager * Contribute to the business goal of migrating all HRonline users to the new platform * Ensure Service Level Agreement adherence at all time * Meet and exceed Key Performance Indicators What you will get in return * Profit share scheme * Day off on your birthday * Perkbox discounts * Access to Employee Assistance Programme * 25 days' holiday, plus bank holidays. * Pension Plan and Life Insurance. * Company incentives, access to discount schemes. * Holidays increase after 2 and 5 years' service. * Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this 'Fun Friday'! * Opportunity to expand your knowledge from an experienced, friendly team and progression * Modern working environment in Manchester City Centre P45968LFR3INDMANJ
-
Email and Web chat Service Desk Analyst Greater Manchester
Permanent £22,000 - £22,000 Per Annum
Ref: P46383LFR2 Group
Portfolio are proud to be working with our client, an Award winning, global professional services / SaaS provider based in Manchester city Centre. Due to expansion within the team, they are looking for a highly capable service desk analyst to assess and optimize the performance of the End-User software. You will be analysing the performance of IT systems, resolving IT equipment and software issues, and providing IT support to their clients and personnel through Live chat and emails. To ensure success as a service desk analyst, you should exhibit sound knowledge of IT system analysis and experience in an IT support role. A first-class service desk analyst will be someone whose IT expertise and customer service results in enhanced end-user support and system performance. This is a varied and fast paced role, so if you are up for the challenge, apply today and we'll be in touch! Responsibilities: * Provide response to all Chat & Email support queries to the service desk. * Troubleshoot technical queries to identify the type of query raised and provide first time resolution to basic questions and training needs. * Gather information from the client, investigating any complex technical issues and escalate second line support. * Take ownership of any complex technical queries and keep regular contact with client ensuring any updates and resolutions are communicated to the client. * Keep CRM (salesforce) up to date ensuring all calls are logged as cases, accurately against the correct account. * Escalate any complaints which cannot be resolved at 1st touch to the customer care team. * As required provide support to phone queries to the service desk. * Always ensure Service Level Agreement adherence. * Meet and exceed Key Performance Indicators. * Arrange and sit Microsoft Teams meetings alongside clients with support queries. Requirements: * In-depth and current knowledge of computer programs and hardware. * Proficiency in customer relationship management (CRM) and task management software. * Exceptional analytical and problem-solving skills. * Advanced collaboration, communication, and interpersonal skills. * Excellent organizational and time management skills. Benefits * Profit share scheme * 25 days' holiday, plus bank holidays * Day off on your birthday * Perkbox discounts * Holidays increase after 2 and 5 years' service * Pension Plan and Life Insurance * Access to Employee Assistance Programme P46383LFR2INDMANJ
-
Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add a Content Manager to their team.This is an opportunity to join a truly Sales Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work.' The RoleThe Bid Content Manager will be responsible for supporting other bid team members to complete RFI's, Selection Questionnaires, salesforce administration and responsible for maintaining and expanding a database of pre-written content to improve bid quality. Responsible for defining and optimising the content repository structure and record management system.Experience: Ability to identify and work with relevant subject matter experts (SME) within the business who are owners of the pre-written content and ensure the content is updated on a pre-agreed cycle. Confident in dissecting RFPs and identifying frequently asked questions that need to be maintained in a knowledgebase. Broad market knowledge of proposal automation, AI tools, and database solutions. Day To Day Responsibilities * Responsible for the overall bid library * Re-write content into a defined style, ensuing that it is clearly articulated and easy to integrate into proposals. * Ensure legal and operational compliance of all content / database records. * Work with graphic designers as required, maintaining a strong graphics database. * Schedule regular reviews of the knowledgebase to identify areas that need to be updated / expanded. * Review the structure of the bid library on a regular basis, ensuring it meets the needs of the business. * Provide regular training to users of the bid library and gather feedback on a regular basis. * Excellent project management skills * Strong written English language skills. * Support the team with RFIs, selection questionnaires, and providing relevant content. What You Bring to The Team * Bachelor's degree in Business, Marketing, or a related field * Strong project management skills and the ability to manage multiple priorities * Excellent communication, writing, and presentation skills * Strong attention to detail and accuracy * Ability to work effectively with cross-functional teams and build strong relationships * Self-starter with the ability to work independently and meet tight deadlines Benefits * 25 days' holiday, plus bank holidays * Day off on your birthday * Cash plan for you (and your children, if any) * Holidays increase after 2- and 5-years' service * Private medical insurance after 5 years' service * Pension Plan and Life Insurance * Pension plan contributions increase after 5- and 7-years' service * Season ticket loan scheme * Cycle to work scheme * Access to Employee Assistance Programme * Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday! * Company incentives, access to discount schemes P46534LSRINDMANJ
-
Counsellor Open Day Greater Manchester
Permanent £27,000 - £30,000 Per Annum
Ref: P970496LSR10 Group
Portfolio are proud to be exclusively representing our Client, Health Assured, in their search for Wellbeing Counsellors. This is a once in a career opportunity for an exceptional counselling professional to join a truly Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work.' Health Assured supports over 70,000 organisations and 13 million lives across the UK & Ireland.We will be holding a Wellbeing Counsellor Recruitment Day on the 22nd February starting at 10am and finishing at 2pm. It will be an interactive day with a chance to meet the team and get a good understanding role and culture!You will be providing immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. You will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided to callers. The role may also include allocated time for structured video counselling - this time can be counted towards BACP accreditation. Day to Day Responsibilities: * To provide an efficient and effective telephone counselling service to all callers * To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk * Provide "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution * To take accurate information and record on the companies data base * Conduct full and robust clinical assessments in accordance with Health Assured's procedures, ensuring the most clinically appropriate support is identified * To effectively identify and manage risk in accordance with Health Assured's "Risk Guidance Policy" * To undertake training provided by Health Assured and to utilise appropriate skills within calls, working with trauma, working with suicide, clinical assessment, safe guarding etc * Work to and exceed individual and team goals as per the KPI framework * Personally, ensure all call backs and queues are efficiently managed and ensure individual actions do not impact upon the availability of the service * To maintain an active caseload of STC/ Video clients, including online CBT and Power to * Recover clients - up to 6 clients on an allocated day * Demonstrate the ability to provide excellent customer service at all times Essential Skills and Competencies: * Minimum diploma level 4 in Counselling & minimum of 100 counselling hours * To be a member of the BACP or equivalent * Relevant telephone experience * High level of computer literacy (MS Office, Word, Excel and PowerPoint) * High level of organisational ability; ability to work to tight deadlines and targets * Good communication and customer service skills Desirable Skills and Competencies: * Accredited with the BACP or eligible for the accreditation process * EAP experience * Experience of working within a target driven environment Employee Benefits: * BACP (or equivalent) membership and accreditation paid for * Up to £70 per month for supervision * Monthly incentives such…