Group Jobs

A brand-new Payroll Administrator position created - reporting into the Payroll Manager, you will be responsible for processing UK payroll data accurately and working on the in-house payroll system to ensure an efficient service is provided. The role in Greenford will push you forward in a busy, challenging payroll environment and allow you to achieve further strengths in your payroll career taking on a full payroll administration process. The suitable candidate will hold the ability to embrace change whilst keeping up to date with current legislation and supporting the rest of the department. Excellent communication skills are essential, having the ability to grow strong key stakeholder relationships within the team and wider department. Offering the ability to learn key payroll processes - this is a great opportunity to enhance on a current payroll skill set, with progression to grow within the business and team! As a Payroll administrator, you will be responsible for.. * Accurately collect and correctly process all payroll data in accordance with processes and guidelines. * Capture all payroll errors and issues, identify root causes and work with stakeholders to implement solutions to minimize errors. * Respond to payroll queries. * Support the Payroll function to implement changes in UK legislation. * Respond to HMRC queries and undertake preparatory work for HMRC dispensations. * Support in the preparation of data analysis and reports for month end and year end reporting.Personal Attributes * 2 - 3 years of Payroll administration/processing experience (ideally exposure to a start to finish). * Experience of working both in-house and outsourced. * Good understanding of UK legislation. * Ability to multitask and be organised. 970611CHINDPAYS

My client, a HR outsourcing company based in Downtown Toronto is looking for an IT Manager to join their team to ensure successful management of IT operations. You will also be making sure all team KPI's are met, and technical decisions are aligned with the company objectives. The Job * Apply innovation and implement systems that are highly available, scalable, and self-healing on selected IT platforms and ensure systems are secure and compliant with industry standards / best practices. * Develop and implement policies and procedures for service desk, security, disaster recovery, standards, and service provision. * Manage technical staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions. * Lead and take ownership of critical incident management response, controlling and coordinating necessary activities to restore service, determining root cause and delivering root cause fixes. Ensure on-going and pro-active communication with stakeholders, executive team and VP of IT. * IT software, hardware and cloud platforms. * Develops and maintains IT documentation including system diagrams, disaster recovery plans, and system dependencies. The Person * Extensive knowledge of IT planning, infrastructure operations and services delivery gained through progressive related experience in a complex multi-stakeholder environment. This includes strong technical knowledge of servers, networks, PC operating systems and associated protocols, standards, security/privacy practices and laws. * Proven leadership skills and the ability to motivate teams * Microsoft Business Technologies (O365, Teams, Virtual Desktop) * Cloud Technologies (Azure, GCP) * Networking (VPN, Cisco/Meraki, Switches, Firewalls, VLANs, Private/Public Peering) * Hardware Provisioning and Asset Management (Intune, Auto-Pilot, WIN/MAC PCs, iPads, iPhones) * Jira Service Desk and ITIL * Cybersecurity (Penetration testing, security policies, end-point detection, DLP) * Telephony in a Call Centre Environment (VoIP, RingCentral, Incontact Contact Centre) If this sounds like a position you would be interested in or to hear more, please apply here! P1020482PCINDCAN

Portfolio are proud to be exclusively representing The UK's leading information resource for tax & accounting, HR & compliance professionals. Part of a highly successful privately owned group, this organisation is growing rapidly owing to the continued development of their digital integration, enhancing products and services and through driving new customer acquisition.The newly created role of Head of Client Experience and Retention will play a key role within this organisation working with senior leadership and cross-functional teams to improve operational execution and client engagement. You will be managing and improving client engagement, retention, and client experience; in particular having responsibility for client fulfilment, client account management, client training, cancellations, renewals, and complaints handling. An exciting and engaging opportunity for somebody to build and grow a team and deliver exceptional experiences.The role will also require you to lead up to 1 manager as well as up to 16 staff including Client Experience Account Managers and Retention specialists. Day-to-Day Responsibilities * Ensure all new clients receive an onboarding introduction call, after care calls followed by regular account management calls * Refining and improving processes, along with organising on-site training where required. This then extends to the fulfilment process. * Review of customer service issues and negative feedback with seniors. * Implement processes and strategies to improve the client experience. This includes ownership of online review platforms. * Manage and report regularly on the core metrics linked to client experience from on-boarding, service implementation, service follow up, ongoing client support, queries, client dissatisfaction and cancellation requests. * Identifying non-usage and implementing effective processes to increase usage via our client facing staff and digital services. * To review our client experience proposing and implementing enhancements to improve our digital engagement. * To identify training needs and ensure that training is subsequently undertaken, and service delivery improvements are made * To manage cancellation queries and to ensure they are dealt with in good time * Understand customer issues and proactively identify a commercial solution * To ensure we achieve and exceed customer retention targets * Ensure we respond to customers in a timely and professional manner within SLA targets What you Bring to the TeamThis position has a high level of visibility across the organisation and you will need to be a strong leader who is able to communicate clearly and compellingly at all levels of the company. You will be joining a high growth business; the right person will have: * New innovative ideas to improve client retention, engagement and user experience * Track record of leading high-performing teams in a results-driven environment * A "can-do," self-starter attitude * Ambition and ability to work in a fast-paced environment * The ability to present complex information in a clear and concise manner to a variety of audiences. * Highly collaborative with a focus on delivery. * A dynamic and flexible approach, as well as the ability to work under pressure. Benefits * 25 Holidays + Bank Holidays * Vibrant Offices in Central London (Looking over…

The Portfolio Group have a great opportunity for a Credit Controller to join a company on a temporary basis. The Company is looking for a dependable Credit Controller to join their team and smash through those debts on the phone!We are seeking a highly motivated individual, our client is behind with their workload and they need someone with great customer service skills to pick up the phone and collect that cash!As a Credit Controller, you will play a vital role in clearing down bad debt, it is imperative to be confident on the phone to handle those tricky customers. This is a temporary assignment, minimum 4 weeks with opportunity of extension. Great hours (10am to 4pm). Responsibilities: * Managing and resolving any customer invoice queries. * Logging Cash Collections * Clearing invoicing issues that have been impacting cash collections Qualifications: * Previous experience in accounts receivable or end to end credit control environment is essential * Professional demeanour, with the ability to handle sensitive information and maintain confidentiality. * Availability to start as soon as possible. * Customer Service experience is desirable but a great telephone manner is all you need! Hours are 10-4 and based in Weybridge. You will be required to attend the office 5 days a weekIf you want to be part of our clients dynamic company apply now! 970888CKINDCC

The Portfolio Group have a phenomenal opportunity on the table.. we are looking for a talented individual to join a vibrant company with incredible growth plans who have won many awards such as the 'Feefo Platinum trusted service award 2021'. We are currently supporting one of the UKs longest leading information resource business for HR, Tax & Accounting Professionals. Part of a Global Group that have a multimillion-pound turnover year on year that keeps growing.As the Associations & Partnerships Co-ordinator you will focus on account managing my clients existing partner client base, while creating and developing new initiatives to improve and drive engagement. OverviewFrom creating and coordinating delivery of new marketing collateral, to handling sales enquiries and events opportunities, you will have responsibility for the day-to-day interaction with all association partners.You will work with individual partners to build communication schedules, and closely monitor what impact these points of contact have. By working closely with key internal and external contacts, you will create new campaigns and content which ultimately adds value to an association's membership. Day to Day Responsibilities as a Partnerships Executive: * Day-to-day coordination of any new relationships developed by Sales Representatives. * Account Management of each Association relationship to support service delivery and any ad-hoc requests received from Partners. * Assist with launch campaigns and marketing materials for new association partners during initial set-up. * Distribution of marketing materials and supporting sales collateral to relevant sales teams, to help with the generation of new business. * Coordinate the preparation of monthly Newsletter to distribute 6. Association partners, once signed off by Management. * Develop & maintain database for association members with the view of direct contact. * Coordinate and implement new initiatives to support the on-going development of the organisations partners e.g., bespoke Welcome Packs, Newsletters, Promotional Updates. * To share results and feedback to the various sales teams and stakeholders in monthly updates sent by email. * On-going review of operational activities and business processes to support the business partners and liaise with relevant stakeholders to propose and implement efficiencies to improve quality and/or achieve cost efficiencies. * Continually seek to improve and grow the revenue stream generated from all partners. Essential Skills * Proven organisational & communication skills, able to build and maintain great working relationships with partners. * A passion for creativity and the skills to create new marketing materials. * Exceptional attention to detail and skilled in writing content for a multitude of platforms. * A sound commercial sense. Desirable Skills * Pro-active and self-motivated attitude. * Articulate with good business acumen and a professional manner. * Organised with the ability to manage own workload on a daily basis. * Outgoing personality, with strong organisational skills and a tenacious nature. * Able to make quick decisions to support key stakeholders and adopt a mind-set to help ensure we hit sales performance targets aligned to the departments. * Focussed and driven to help develop and grow the organisations associations revenue stream. P965357MAINDHIN

We are recruiting a 6 month temporary Payroll Administrator position based in the Hertfordshire area, this role is 5 days a week in the office, and they appropriate candidate must be able to start right away. Please see some further information on the role below, if you are interested, please apply and one of our consultants will reach out to you. Maintaining and updating payroll records, including * Attaching new colleagues to payroll and ensuring with have correct tax documents. This will involve close attention to detail and cross referencing to our recruitment software * Checking absences have been processed correctly by line managers and in conjunction with the HR Team supporting with various absence reports * Dealing with the day-to-day payroll process including but not limited to: * Process commissions in line with agreed schemes * Process ad hoc payments that been approved by the HRD or CEO * Process and audit expense claims in line with company policy * Process various ad hoc deductions * Process statuary payments (SSP/SMP/SPP) * Process pensions changes instructed by the provided * Investigating and resolving payroll discrepancies as and when they are raised * Supporting both the HR Team and Group Employee Accounting Manager with staff accommodation for the colleagues that live in * Ensure rent deductions are processed * Ensure deposits are processed/refunded and where retained report to accounts * Reconcile monthly rent deductions * Ensure accurate HMRC records [for P11D purposes]. * Preparing periodic payroll reports * Weekly wage forecasts * Reconciling various deductions accounts and distributing reports * Reconciling and uploading monthly pension reports * Where overpayments have occurred liaise with the HR Team and agree communication processes, this will be a case-by-case process. * Supporting the Group Employee Account Manager and HR Director with * Ad Hoc reporting * Company insurance * P11D & PSA's * Support the HR Team with IR35 requests * Checking the correct forms have been received * Draft relevant paperwork for HR to review and send 971369TH INDPAY

Bordereaux AssistantOverall ResponsibilitiesThis role will assist the Insurance Accountant in performing key reviews on insurance bordereau and other inbound reporting. The successful candidate will have an important function in the finance team, ensuring the accuracy and timeliness of bordereau data. Key Roles & Responsibilities * Review and reconciliation of monthly premium & claim bordereau reports * Monitoring and validating inbound data against key criteria * Maintaining relationships with intermediaries in relation to bordereaux and data collection * Assisting the Insurance Accountant in ad hoc reporting to underwriting and management teams * Analysis of premium & paid data * Managing the ELTO Process, collecting information from intermediaries and reporting this to ELTO * Liaison with intermediaries & underwriting team For the successful candidate, there may be training opportunities for CII or Accountancy qualifications. If this is a role you think you would be a good fit for- please give me a call at 01615235585 and ask for Nandini or drop me an email at nandini.bhatia@theportfoliogroup.co.uk971363INDMANJ

We are recruiting a temporary to permanent Payroll Administrator position based in Birmingham area. This role is 2 days a week in the office, and they appropriate candidate must be able to start right away. Please see some further information on the role below, if you are interested, please apply and one of our consultants will reach out to you. * Collate the hours / payments submitted in Workday and transcribe into payroll providers templates. * Produce validation and exception reports to check for missing information and anomalies before submission to the payroll providers. * Co-ordinate and support the payment of bonus and annual salary review data with the third-party payroll providers. * Check payment files on receipt from payroll provider and raise any issues in a timely manner. * Register and provide sickness data to the payroll provider and authorities as appropriate. * Enroll employees into pension schemes and benefit schemes as appropriate. * Provide advice and support to Managers and Employees in all aspects of pay queries in line with our Service Level Agreement (SLA). * Collaborate with the payroll providers to ensure that any queries that cannot be resolved internally are resolved in an efficient manner and within the SLA. * Build relationships with Management teams to proactively support their training needs to ensure payroll information is submitted accurately and on time. * Co-ordinate and provide or process adhoc requests for information from external bodies, such as attachment of earnings. * Produce/ action any reports required by the business. * Deal with third parties / local authorities earnings enquiries and queries, e.g. financial references. * Liaise with the other departments to ensure that queries related to Payroll activities are resolved in a timely manner. * Maintain the payroll Knowledge Base ensuring processes and procedures are current, effective and translated (as required) specific to each country. * Develop training materials and train managers and employees as required. * Support systems testing and project work as required. * Carry out any other reasonable duties requested by Payroll management. * Build and maintain effective working relationships with key partners. 971370THINDPAYN

Portfolio are proud to be exclusively representing our award-wining, multinational HR & Employment Law services client in their search for a HR Documentation Advisor with knowledge of Employment Law. The role requires you to create, update, maintain and review employment documentation for their clients. The successful candidate will be working within a busy, fast paced position within Employment Consultancy Services and will have a good understanding of Employment Legislation, specifically relating to policy wording and requirements and will also have a high attention to detail and have great customer focus.Day to Day Responsibilities: * To create client documentation based on the needs of the client and the suitability of relevant policies and procedures. * To read through clients' existing documentation checking for terms that breach Employment Law and typographical/grammatical errors and correcting these. * Liaise with clients over the phone, drafting any new documents, and deal with queries as appropriate. * To provide a client focused and personalised approach, building relationships and enhancing the client experience at all times. Ensure applying the "super duper" service on every interaction. * To focus on continuous engagement of clients with the documentation that has been provided, ensuring these documents have been accepted and issued to staff and the client understands the importance of this when managing employee relations. * To guide clients through their online client portal. * Liaise with the Digital Field Consultants and deal with queries as appropriate. * Manage own workload working from the task list. * Ensure deadlines and any KPI/SLA/targets are met. * Ensure work in line with any quality criteria/instruction in place. * To ensure you are fully updated on products and additional services in order to drive referrals and engagement with other services which aids retention. * To record work via computerised systems, using the log process, work log on the Advice, SharePoint and Successflow systems. * Check client details using the computerised database. * Attend team meetings, as and when required, including mornings/evenings and weekend conferences/development/training days. * Maintain a clear desk and tidy work environment. * To undertake E-learning sessions as and when required. * Assist with training for new starters. In order to be considered for this opportunity it is essential that you have the following: * Knowledge of employment law. * Excellent written English. * Excellent word processing skills. * Attention to detail. * Ability to prioritise your workload, work under pressure in conjunction with deadlines. * Possess excellent and professional communication skills especially over the phone. * Good organisational skills. * Ability to present information accurately. * Ability to deal with people on all levels. 971371INDIRE