Group Jobs
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Client Relationship Manager Greater Manchester
Permanent £25,000 - £30,000 Per Annum
Ref: P46695LFR Group
An amazing opportunity has become available for an exceptional Account Manager to join the industries leading EAP and OH provider, Health Assured. Health Assured supports over 80,000 organisations and 15 million lives across the UK & Ireland - dedicated to providing a high standard, wellbeing service and assistance programme to businesses and employees. If you have background in Account Management, Retentions or Contract Renewal, we would LOVE to hear from you! You will have a track record of achieving targets and KPI's, as well as an eagerness to succeed and a genuine passion for providing your clients with the highest level of care and customer service. As a relationship manager, you will be responsible for your own portfolio of around 100 clients. You will develop and nurture your accounts to ensure client understanding and provide support with promotion through effective communication, while identifying further revenue opportunities. Duties involve day to day management of your portfolio via virtual review meetings, presentations and attending occasional on-site client events. You will negotiate renewal terms, liaise with intermediary and direct clients, provide excellent service levels, maintaining accurate client CRM records and negotiate renewal pricing whilst working toward internal KPI measures. Day to Day Responsibilities * Managing a portfolio of circa 100 key EAP and Occupational Health clients based across the UK and Ireland, but predominantly in central UK. * Proactive client relationship management to ensure that targets are achieved for contract retention levels and renewal of premiums issued. * Project management and delivery of new client implementation, to ensure the Health Assured offering is fully imbedded into key corporate clients. * Supporting with tender and bid exercises to represent the relationship management function. * Renewal negotiations via intermediary and direct clients, always demonstrating return on investment for clients. * Delivery of consultancy services to clients regarding product options specialist service such as onsite training and Critical Incident Stress Management (CISM) * Identify opportunities to up-sell and actively promote additional services with a target of £10,000 new business per quarter. * Achieve 3 self-generated new business client wins per quarter. * Ensure we understand client needs and market changes, providing feedback to senior management in order to develop our proposition and remain ahead of the market. * Maintain the highest standard of customer service and support to the sales and bid team. * Maintain personal statistical renewal reports on a daily basis, highlighting at risk clients and further opportunities. * Providing weekly renewal and activity updates What you bring to the team? * An organised individual with excellent attention to detail, accuracy, and consistency. * A customer service focus and committed to providing exceptional service across all channels - written, phone and face-to-face. * Possess excellent interpersonal skills and be able to build rapport and trust with others to forge meaningful business relationships. * Commerciality and the ability to apply knowledge in a practical, commercial manner. * Excellent communication skills both verbal and written, varying style depending on the audience. * Energy, commitment, and drive…
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An amazing opportunity has become available for an exceptional Account Manager to join the industries leading EAP and OH provider, Health Assured. Health Assured supports over 80,000 organisations and 15 million lives across the UK & Ireland - dedicated to providing a high standard, wellbeing service and assistance programme to businesses and employees. If you have background in Account Management, Retentions or Contract Renewal, we would LOVE to hear from you! You will have a track record of achieving targets and KPI's, as well as an eagerness to succeed and a genuine passion for providing your clients with the highest level of care and customer service. As a relationship manager, you will be responsible for your own portfolio of around 100 clients. You will develop and nurture your accounts to ensure client understanding and provide support with promotion through effective communication, while identifying further revenue opportunities. Duties involve day to day management of your portfolio via virtual review meetings, presentations and attending occasional on-site client events. You will negotiate renewal terms, liaise with intermediary and direct clients, provide excellent service levels, maintaining accurate client CRM records and negotiate renewal pricing whilst working toward internal KPI measures. Day to Day Responsibilities * Managing a portfolio of circa 100 key EAP and Occupational Health clients based across the UK and Ireland, but predominantly in central UK. * Proactive client relationship management to ensure that targets are achieved for contract retention levels and renewal of premiums issued. * Project management and delivery of new client implementation, to ensure the Health Assured offering is fully imbedded into key corporate clients. * Supporting with tender and bid exercises to represent the relationship management function. * Renewal negotiations via intermediary and direct clients, always demonstrating return on investment for clients. * Delivery of consultancy services to clients regarding product options specialist service such as onsite training and Critical Incident Stress Management (CISM) * Identify opportunities to up-sell and actively promote additional services with a target of £10,000 new business per quarter. * Achieve 3 self-generated new business client wins per quarter. * Ensure we understand client needs and market changes, providing feedback to senior management in order to develop our proposition and remain ahead of the market. * Maintain the highest standard of customer service and support to the sales and bid team. * Maintain personal statistical renewal reports on a daily basis, highlighting at risk clients and further opportunities. * Providing weekly renewal and activity updates What you bring to the team? * An organised individual with excellent attention to detail, accuracy, and consistency. * A customer service focus and committed to providing exceptional service across all channels - written, phone and face-to-face. * Possess excellent interpersonal skills and be able to build rapport and trust with others to forge meaningful business relationships. * Commerciality and the ability to apply knowledge in a practical, commercial manner. * Excellent communication skills both verbal and written, varying style depending on the audience. * Energy, commitment, and drive…
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Clinical Services Coordinator Greater Manchester
Permanent £23,000 - £23,500 Per Annum
Ref: P46694LFR2 Group
* Are you an experienced Administrator looking for a new challenge? * Have you supported a Senior Management team in daily tasks / Administration?Health Assured are an Employee Assistance Programme, delivering high quality help and advice to Service users across the UK and Ireland. Due to continued growth, they have an opening for a Coordinator to support the Senior Management team with daily administration and tasks. If you are organised with a high level of attention to detail and the ability to work in a fast-paced office, please apply today!You will be an integral part of the daily operations of the service departments, as well as co-ordinating and organising ad-hoc projects contributing to the ongoing success of the business. You complete administrative tasks that will assist the Service Leadership team in running the department, using a methodical and focused approach. You will provide accurate data recording and be able to work towards tight deadlines, in line with stakeholders across the company and group. You will organisational skills and attention to detail to ensure tasks are completed to a high standard. Day to Day Responsibilities * To provide support to the Service Leadership team and the wider service where necessary. * To support with HR related matters throughout the business, ensuring confidentiality is maintained and legislation always followed. * Manage and distribute work accordingly from the centralised EAP Manager inbox. * Respond effectively to enquiries from the wider departments across the business in relation to the service. * Assist in the coordination and organisation of Biannual Service Development Days and prepare attendance lists. * Liaise with the internal Workforce Planning team to coordinate meetings and reviews for the helpline colleagues, and other ad-hoc support. * Effectively manage all team absence, sickness, and lateness in line with company procedures, ensuring relevant paperwork is completed and saved to personnel files. * Prepare agendas, take, and type minutes for meetings as required. * Keep accurate records in relation to departmental requirements, including but not limited to absences trackers, Health and Safety records and BACP records. * Assist in the creation of letters and documentation for the team including, but not limited to return-to-work forms, acceptance of resignation and other such HR documents. * Ensuring consistency and good communication between both Manchester and Hinckley offices. * Provide general administrative and clerical support to the Leadership team. * Work with property management team to report faults and issues in office or in relation to faulty equipment. * Be part of the internal engagement group to plan and coordinate wellbeing initiatives and activities. What you bring top the team * High level of organisational skills * Strong computer skills (Microsoft office, Outlook) * To always maintain a professional and responsible attitude * Confidentiality and discretion when dealing with any sensitive enquiries and information obtained as part of the role. * Positive, can-do attitude Benefits * 25 days' holiday, plus bank holidays * Day off on your birthday * Cash plan for you (and your children, if any)…
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Leadership Team Coordinator Greater Manchester
Permanent £23,000 - £23,500 Per Annum
Ref: P46694LFR Group
* Are you an experienced Administrator looking for a new challenge? * Have you supported a Senior Management team in daily tasks / Administration?Health Assured are an Employee Assistance Programme, delivering high quality help and advice to Service users across the UK and Ireland. Due to continued growth, they have an opening for a Coordinator to support the Senior Management team with daily administration and tasks. If you are organised with a high level of attention to detail and the ability to work in a fast-paced office, please apply today!You will be an integral part of the daily operations of the service departments, as well as co-ordinating and organising ad-hoc projects contributing to the ongoing success of the business. You complete administrative tasks that will assist the Service Leadership team in running the department, using a methodical and focused approach. You will provide accurate data recording and be able to work towards tight deadlines, in line with stakeholders across the company and group. You will organisational skills and attention to detail to ensure tasks are completed to a high standard. Day to Day Responsibilities * To provide support to the Service Leadership team and the wider service where necessary. * To support with HR related matters throughout the business, ensuring confidentiality is maintained and legislation always followed. * Manage and distribute work accordingly from the centralised EAP Manager inbox. * Respond effectively to enquiries from the wider departments across the business in relation to the service. * Assist in the coordination and organisation of Biannual Service Development Days and prepare attendance lists. * Liaise with the internal Workforce Planning team to coordinate meetings and reviews for the helpline colleagues, and other ad-hoc support. * Effectively manage all team absence, sickness, and lateness in line with company procedures, ensuring relevant paperwork is completed and saved to personnel files. * Prepare agendas, take, and type minutes for meetings as required. * Keep accurate records in relation to departmental requirements, including but not limited to absences trackers, Health and Safety records and BACP records. * Assist in the creation of letters and documentation for the team including, but not limited to return-to-work forms, acceptance of resignation and other such HR documents. * Ensuring consistency and good communication between both Manchester and Hinckley offices. * Provide general administrative and clerical support to the Leadership team. * Work with property management team to report faults and issues in office or in relation to faulty equipment. * Be part of the internal engagement group to plan and coordinate wellbeing initiatives and activities. What you bring top the team * High level of organisational skills * Strong computer skills (Microsoft office, Outlook) * To always maintain a professional and responsible attitude * Confidentiality and discretion when dealing with any sensitive enquiries and information obtained as part of the role. * Positive, can-do attitude Benefits * 25 days' holiday, plus bank holidays * Day off on your birthday * Cash plan for you (and your children, if any)…
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* Are you an experienced Administrator looking for a new challenge? * Have you supported a Senior Management team in daily tasks / Administration?Health Assured are an Employee Assistance Programme, delivering high quality help and advice to Service users across the UK and Ireland. Due to continued growth, they have an opening for a Coordinator to support the Senior Management team with daily administration and tasks. If you are organised with a high level of attention to detail and the ability to work in a fast-paced office, please apply today!You will be an integral part of the daily operations of the service departments, as well as co-ordinating and organising ad-hoc projects contributing to the ongoing success of the business. You complete administrative tasks that will assist the Service Leadership team in running the department, using a methodical and focused approach. You will provide accurate data recording and be able to work towards tight deadlines, in line with stakeholders across the company and group. You will organisational skills and attention to detail to ensure tasks are completed to a high standard. Day to Day Responsibilities * To provide support to the Service Leadership team and the wider service where necessary. * To support with HR related matters throughout the business, ensuring confidentiality is maintained and legislation always followed. * Manage and distribute work accordingly from the centralised EAP Manager inbox. * Respond effectively to enquiries from the wider departments across the business in relation to the service. * Assist in the coordination and organisation of Biannual Service Development Days and prepare attendance lists. * Liaise with the internal Workforce Planning team to coordinate meetings and reviews for the helpline colleagues, and other ad-hoc support. * Effectively manage all team absence, sickness, and lateness in line with company procedures, ensuring relevant paperwork is completed and saved to personnel files. * Prepare agendas, take, and type minutes for meetings as required. * Keep accurate records in relation to departmental requirements, including but not limited to absences trackers, Health and Safety records and BACP records. * Assist in the creation of letters and documentation for the team including, but not limited to return-to-work forms, acceptance of resignation and other such HR documents. * Ensuring consistency and good communication between both Manchester and Hinckley offices. * Provide general administrative and clerical support to the Leadership team. * Work with property management team to report faults and issues in office or in relation to faulty equipment. * Be part of the internal engagement group to plan and coordinate wellbeing initiatives and activities. What you bring top the team * High level of organisational skills * Strong computer skills (Microsoft office, Outlook) * To always maintain a professional and responsible attitude * Confidentiality and discretion when dealing with any sensitive enquiries and information obtained as part of the role. * Positive, can-do attitude Benefits * 25 days' holiday, plus bank holidays * Day off on your birthday * Cash plan for you (and your children, if any)…
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Portfolio are proud to be exclusively representing our client who are a Global, Award Winning, Professional Services Organisation. We are looking for individuals with extensive experience dealing with complex HR matters with a creative and commercially focused approach.This unique HR Advisory role is open to HR professionals at a senior level, who are well versed in Employment Law and advising on HR and Employee Relations matters. Senior HR Advisors will be responsible for providing exceptional HR and Employment Law advice and service to clients. Using previous HR experience and qualifications, to provide commercially astute, solution focused advice to an exceptionally high standard by telephone, email and other digital platforms. The advice covers all aspects of HR and Employment Law in order to support business needs of the individual clients, whilst highlighting any commercial options that may help them reach their business objectives. The Senior HR Advisor will be responsible for: * To have a high level of HR and Employment law knowledge that is practically applied and explained in a clear and concise manner to the client. * To use HR, employment law and Business experience to provide high quality, commercial, options led advice, exerting exceptional soft skills focusing on the 'best in class' client experience. * To ensure that personal knowledge of HR and Employment Law is continually updated by being astute to the world around you and influencing factors that impact business. * To perform in line with service related KPIs to support all clients with quality advice in a productive manner, within set SLAs in order to provide an efficient solution-based advice, predominately through call, but also via email or other digital platforms. * To actively own and lead cases to resolution, building rapport and relationships with clients on each interaction. * To provide clients with bespoke supporting information/documentation to assist them to implement the solutions provided. * To review client documentation and provide advice accordingly, taking their applicable internal terms and conditions into account in each case. * To offer the clients options regarding utilisation of other products and services we provide and make such recommendations accordingly. * To support other consultants coming into the business as requested. * To deliver training to colleagues and clients as required, both digitally and face to face. * To regularly attend training to develop and enhance your HR knowledge and soft skills. In order to be considered for this opportunity it is essential that you have the following: * Minimum qualification of Certified Human Resources Professional (CHRP) * Experience dealing with complex HR matters with a creative and commercially focused approach, attuned to business needs. * A "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team. * Ability to work in a fast paced environment. * Strong time management skills. * A dynamic and flexible approach, as well as the ability to work under pressure. P65477MCINDCAN
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The Portfolio Group is looking for a Senior Collections Law Clerk to work with for our client actively responsible for collections working alongside the Finance department at our Downtown Toronto Head Office, right off of Union Station on a full time basis. You are diligent, proactive and an excellent communicator, with prior finance team experience, who can work in a diverse yet structured environment. The post holder will have relevant experience in collections and will enjoy the challenge of assuming responsibility for several different processes including cash reconciliation, cancellation of contracts and small court claims within a supportive team environment. The focus is on excellence in cash collection but provided with remarkable service and care, along with an investigative approach to problem solving. Day-to-Day Duties and Responsibilities * Contacting members in relation to their overdue accounts, payment and service queries via telephone, email and letter * Negotiating with debtors according to company's protocol for resolution including explanation of collection procedures and discussions based on payment options * Ensure aging is in good standing as per company policy * Deal with all incoming correspondence including calls, emails and other correspondence from clients and handling their queries regarding accounts queries and contracts enquiries and making necessary notes on our systems to keep accurate and timely records * Investigate and resolve invoice issues * Liaise with clients, service and legal departments * Various administrative/finance tasks * Preparation of legal documents including NDAs, affidavits, claims, default judgments Education/Experience * College/University Diploma * At least 2+ year of collections experience * Experience with Small Claims Court cases What you Bring to the Team * Embrace and contribute to a strong team working spirit * Have Enthusiasm and willingness to learn * Be hard working and focused * Positive attitude Perks and Benefits * Day off on your birthday * Enhanced Benefits with Health and Dental Coverage * We offer a Registered Retirement Savings Plan (RRSP) Matching Program * Downtown Location (Right near Union Station) * Vacation Days increase after 2 and 5 years' service P6998CNINDCAN
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Commercial Health and Safety Advisor Greater Manchester
Permanent £26,000 - £28,000 Per Annum
Ref: P68787LSR Group
Our client an award-winning global consultancy, outsourcing the best Health and Safety services to businesses across the UK and Ireland are growing... believing in what they do with a clear commitment across a wide range of sectors, they are keen to grow the team with big plans for the new year. Join an organisation with a supportive and engaging working environment, giving individuals the best opportunity to excel and grow within themselves and their career! * Are you passionate about health and safety and looking to join an inspired and motivated team? * Opportunity to further grow and develop your career within H&S? £26-28,000 DOE. + Commission/bonus - OTE (£50,000) Guaranteed 2k bonus for the first 3 months Job PurposeAs a Video SafeCheck Consultant, you will be required to undertake Health & Safety compliance reviews for businesses. The role of the Safe Check Consultant is to meet with the business owner, understand what they have in place to manage Health & Safety in their workplace and conduct an audit evaluating their current levels of compliance.Further to this audit as the SafeCheck Consultant, you will be required to complete an evaluation report for the Client based on their findings, highlighting any risks and making recommendations Job OverviewThe role requires a mix of commercial and technical skills. The Consultant must be technically strong with good Health & Safety knowledge, but also have the commercial presence to engage with business owners and make recommendations to help them protect their business. Main Duties / Day-to-Day Responsibilities * You will be required to complete an evaluation report for the client based on their findings, highlighting any risks and making recommendations * Covering an agreed geographical area, meeting with a wide variety of different business owners, in a wide variety of industry sectors. * It is essential that you are able to adapt to each changing environment and be able to engage with different business owners to identify their individual requirements and demonstrate potential risk to the business through shortcomings in the business owners Health & Safety arrangements * A primary objective of the role is to demonstrate the value of the full H&S Service and highlight the key reasons that the Client would benefit from our service, without compromising your professional Health & Safety Consultancy objectives What you Bring to the Team * NEBOSH General Certificate * Experience of working within a Health & Safety environment * Excellent communication skills both verbal and written * Outstandingly professional at all times * Good PC skills Employee Benefits: * 25 Holidays + Bank Holidays (Increases with service) * Day off on your Birthday * PerkBox Discounts * Social Events Throughout Year * Contributory Pension Scheme * Private Health Insurance after 5 years P68787LSRINDMANJ
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Our client a true market leader in their field is looking for an experienced Litigation Consultant specialising within employment law to join their field based team. Experienced within Advocacy the successful candidate will manage cases across their locality with some requirement to travel across the UK.This is fantastic opportunity to be able to work from home and within the field representing clients within employment tribunal cases. This is a fantastic opportunity for a qualified Advocate, looking for an improved work life balance or a HR professional who has represented the company interests within a Tribunal setting.We are looking for candidates who are confident, articulate and legally qualified, who have direct employment law experience. The successful candidate will be part of the UK Legal Team and will work closely with the employment law advisory service, the Litigation Executive teams and Senior Leadership Team. There is a strong focus on delivering high standards of care and service to our clients and we are looking for someone with good communication skills and high professional standards. Responsibilities * Review allocated claims brought against clients in the Employment Tribunal, in conjunction with the appointed Litigation Executive preparing the case, to include approving the drafted pleadings, disclosure exercises and bundles of documents. * Representing clients in Tribunals and hearing and contested cases at tribunal * Preparation of cases, write up and running trials in court * Provide clear assessment of client cases, and identify and manage risks to the client including cost implications * Representing client interests wholly and presenting all legal arguments relevant Person Specification * Advocacy experience, ideally within employment law * Experience of representation in employment tribunal cases * Professional qualification preferred but not essential * Hold a full valid driving licence, and can work with autonomy and independently * Ability to work under pressure 971383BG14R21INDFIR