Group In Greater Manchester Jobs
-
Health and Safety Advisor Greater Manchester
Permanent £26,000 - £32,000 Per Annum
Ref: P965905CCR8 Group
My client an award-winning global consultancy, outsourcing the best Health and Safety services to businesses across the UK and Ireland are growing... believing in what they do with a clear commitment across a wide range of sectors, they are keen to grow the team with big plans for the new year! Join an organisation with a supportive and engaging working environment, giving individuals the best opportunity to excel and grow within themselves and their career! * Are you passionate about health and safety and looking to join an inspired and motivated team? * Opportunity to further grow and develop your career within H&S?We are looking for an enthusiastic, motivated and hardworking Health & Safety Advisor who will be responsible for providing H&S advice to clients, to actively own cases to resolution, building rapport and relationships with clients on each interaction. To provide H&S advice to a wide variety of clients of Peninsula throughout different sectors within the Advice Team and to support the health & safety consultancy in technical matters.The ideal candidate will be highly organised with excellent attention to detail. You will need to have the ability to work under pressure and keep a level head whilst being able to use your initiative and follow instructions within a busy office environment. Day-to-Day Responsibilities as a Health and Safety Advisor: * To respond to requests (telephone or electronic) from clients and provide relevant technically and legally correct Health and Safety advice in a professional and practical manner. * To provide telephone/e-mail advice. * To be able to advise on Fire, Food and Construction Safety. * To train all advisors and senior advisors and to regularly update the team on relevant changes to legislation and guidance * To provide practical support to clients in using their online systems and make pro-active calls to clients in support of their H&S service. * To manage complaints and super service issues relating to advisors and senior advisors. * To liaise with external Enforcement, and other, Agencies on behalf of clients, when approved and requested by Senior Management. * To amend, following a client request, management systems and risk assessments. * To quality check the advice given by advisors and senior advisors * Development of H&S systems and elearning as requested * Assist the Technical Manager in the writing of Guidance Notes, Standard Phrases and Check lists, covering all legal jurisdictions serviced by Peninsula. Why Join our Team? This is a fantastic multi-award-winning place to work if you enjoy being exposed to a wide variety of health & safety queries issues across all different sectors. The office is fast-paced and busy, so we look for team members who have a positive and results-focused attitude. The management team work closely together to build team and client experience with the business objectives at heart. So, if you are ambitious, focused and have a passion for being a member of a successful health & safety team, you'll soon discover that there are unlimited opportunities for you at Peninsula.…
-
Are you ready to dive into the heart of Manchester's tech scene and make your mark in a fast-growing empire? Our client, an award-winning people management software company, is on the hunt for a savvy PPC Manager to join their dynamic team. With offices sprouting up in Canada, New Zealand, and Australia, our client is riding the wave of success in the tech world. As a key player in their performance marketing team, you'll be at the forefront of shaping their PPC strategy for even greater heights. You will be responsible as follows... * Lead the PPC strategy with a focus on paid search, ensuring adherence to best practices. * Define, measure, and evaluate relevant PPC KPIs. * Manage the planning, building, and reporting of multiple PPC accounts across various territories, including Google Ads and Microsoft Ads. * Continuously develop accounts through A/B testing and collaborate with other channel managers to ensure an integrated approach. * Liaise with cross-functional teams across SEO, CRM, UX, and CRO. * Provide context around performance in daily/weekly/monthly reports and create paid media forecasts. * Supervise and mentor a team of paid search professionals. * Report to stakeholders across the UK and international territories and collaborate with senior management to achieve channel growth targets. YOU? * Proven experience managing lead gen PPC activity with substantial monthly budgets. * Exceptional knowledge of PPC platforms such as Google Ads and Microsoft Ads, with expertise in campaign types including YouTube and Performance Max. * Proficiency in GA4 and ability to leverage data for insightful decision-making, preferably via Looker Studio. * Ability to propose long-term strategies and create long-term testing plans related to account growth. 970164CCINDMANS
-
CLIENT EXPERIENCE RESOLUTION SPECIALISTManchester - £23,000 - £24,000My client is a Global Outsourcing Consultancy Firm that specializes in H&S, HR, and Employment Law Services for Businesses across the UK, they have been providing these services for over 40 years and have huge growth plans in place. Job PurposeTo be responsible for the day-to-day management of Service Issues across PBS UK, being the first point of contact for both client and internal teams to always ensure the highest level of service. Job OverviewThis is a hands-on role with a real focus on delivering exceptional outcomes. You will manage all service issues in line with company SLAs as a minimum requirement, ensuring customer expectations are always managed. You will maintain the highest level of professionalism, whilst focusing on quick and efficient solutions whenever possible. As a Resolution Specialist communication is key to delivering a world-class service both internally and externally. Day-to-Day Responsibilities * To be the key person for receiving client service issues * To ensure that all client service issues whether verbal or written are acknowledged in line with the complaint's procedure. * To ensure that all client service issues are thoroughly investigated through discussion with the client and appropriate internal staff. * To ensure that all client service issues are resolved in a timely manner and at all times focused on client resolution and retention. * To understand all our client databases and systems in order to adequately investigate and respond to the client. Key Skills * Excellent attention to detail and problem-solving skills * Excellent standard of communication written and verbally * Ability to manage your own time and workload confidently * Be the first point of contact for both client and internal stakeholders. * Be able to challenge and influence at a senior level * Have a solution-focused approach, keeping the client updated throughout, going above and beyond to resolve quickly and efficiently, within SLA. * Collaborate and conduct regular meeting across the business to ensure high quality outcomes. * Provide regular updates to the management team on progress. * Ensure appropriate systems are updated correctly for records and reporting purposes * The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation. Job Goals and Metrics * Ensure all service issues are dealt within departmental SLA. * Average of 30 cases rolling at any one time * Average quality score of Minimum 3.75+ * Talk Time Minimum 2 hours * Ensure regular updates to management showing trend analysis. * Develop training and support tools to aid improvement. * Have regular face to face catch ups with key departments. * Maintain less than 5% RED as a team. * Share successes and challenges within the business. * What you Bring to the Team * A "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team. * Ability to…
-
Junior Client Relationship Manager Greater Manchester
Permanent £23,500 - £26,000 Per Annum
Ref: P46826LFR2 Group
This is a once in a career opportunity for an exceptional counselling professional to join a truly Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation, Health Assured. With an unrivalled track record of incredibly strong year on year growth of its subscription model business, Health Assured supports over 80,000 organisations and 13 million lives across the UK & Ireland. Part of the global Peninsula Group, with 14 operating companies and a group turnover of circa £400m, there is substantial financial backing for further expansion, including acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual. Health Assured has been recognised as The North West's Top 100 Best Companies to work for and Top 10 Best Companies to Work for In the Health & Social Care. The RoleEach Junior Account Manager is responsible for their own portfolio, developing and nurturing their accounts to ensure client understanding, support with promotion and develop effective client communications and identify further revenue opportunities. Duties involve day to day management of your portfolio engaging with clients and intermediaries, collating and managing renewal terms, including negotiation of renewal, liaising with intermediary, affinity and direct client, providing excellent service levels, conducting telephonic review meetings, maintaining accurate client CRM records and negotiating renewal pricing. This is an office-based role, managing clients via telephone, virtual and email however you could be required to visit clients externally on occasion. This role has excellent career prospects and a clear progression pathway up to Account Director level. You will need to be happy working in a fast paced environment, have a professional attitude and have the ability to have difficult conversations! Day to Day Responsibilities 1 Managing a portfolio of EAP clients, intermediaries, and Occupational Health clients with a one-year contract value of under £3,000. 2 Proactive client relationship management to ensure that targets are achieved for contract retention levels and renewal of premiums issued. 3 Working towards a telephony KPI. 4 Delivery of new client implementations. 5 Renewal negotiations handling between 40-60 renewals per month for your own clients to achieve a retention rate of 95%. 6 Delivery of consultancy services to clients regarding product options specialist service such as onsite training and Critical Incident Stress Management (CISM). 7 Identify opportunities to up-sell and actively promote additional services with a target of achieving £10,000 new business per quarter. 8 Achieve 3 self-generated new business client wins per quarter. 9 Ensure we understand client needs and market changes, providing feedback to senior management in order to develop our proposition and remain ahead of the market. 10 Maintain the highest standard of customer service and support to the sales and bid team. 11 Maintain personal statistical renewal reports on a daily basis, highlighting at risk clients and further opportunities. 12 Providing weekly renewal, activity and outstanding task updates. What you bring to the team 1 An organised individual with excellent attention to detail, accuracy, and consistency. 2 Microsoft Office…
-
Junior Account Executive Greater Manchester
Permanent £23,500 - £26,000 Per Annum
Ref: P46826LFR Group
This is a once in a career opportunity for an exceptional counselling professional to join a truly Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation, Health Assured. With an unrivalled track record of incredibly strong year on year growth of its subscription model business, Health Assured supports over 80,000 organisations and 13 million lives across the UK & Ireland. Part of the global Peninsula Group, with 14 operating companies and a group turnover of circa £400m, there is substantial financial backing for further expansion, including acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual. Health Assured has been recognised as The North West's Top 100 Best Companies to work for and Top 10 Best Companies to Work for In the Health & Social Care. The RoleEach Junior Account Manager is responsible for their own portfolio, developing and nurturing their accounts to ensure client understanding, support with promotion and develop effective client communications and identify further revenue opportunities. Duties involve day to day management of your portfolio engaging with clients and intermediaries, collating and managing renewal terms, including negotiation of renewal, liaising with intermediary, affinity and direct client, providing excellent service levels, conducting telephonic review meetings, maintaining accurate client CRM records and negotiating renewal pricing. This is an office-based role, managing clients via telephone, virtual and email however you could be required to visit clients externally on occasion. This role has excellent career prospects and a clear progression pathway up to Account Director level. You will need to be happy working in a fast paced environment, have a professional attitude and have the ability to have difficult conversations! Day to Day Responsibilities 1 Managing a portfolio of EAP clients, intermediaries, and Occupational Health clients with a one-year contract value of under £3,000. 2 Proactive client relationship management to ensure that targets are achieved for contract retention levels and renewal of premiums issued. 3 Working towards a telephony KPI. 4 Delivery of new client implementations. 5 Renewal negotiations handling between 40-60 renewals per month for your own clients to achieve a retention rate of 95%. 6 Delivery of consultancy services to clients regarding product options specialist service such as onsite training and Critical Incident Stress Management (CISM). 7 Identify opportunities to up-sell and actively promote additional services with a target of achieving £10,000 new business per quarter. 8 Achieve 3 self-generated new business client wins per quarter. 9 Ensure we understand client needs and market changes, providing feedback to senior management in order to develop our proposition and remain ahead of the market. 10 Maintain the highest standard of customer service and support to the sales and bid team. 11 Maintain personal statistical renewal reports on a daily basis, highlighting at risk clients and further opportunities. 12 Providing weekly renewal, activity and outstanding task updates. What you bring to the team 1 An organised individual with excellent attention to detail, accuracy, and consistency. 2 Microsoft Office…
-
This is a once in a career opportunity for an exceptional counselling professional to join a truly Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation, Health Assured. With an unrivalled track record of incredibly strong year on year growth of its subscription model business, Health Assured supports over 80,000 organisations and 13 million lives across the UK & Ireland. Part of the global Peninsula Group, with 14 operating companies and a group turnover of circa £400m, there is substantial financial backing for further expansion, including acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual. Health Assured has been recognised as The North West's Top 100 Best Companies to work for and Top 10 Best Companies to Work for In the Health & Social Care. The RoleEach Junior Account Manager is responsible for their own portfolio, developing and nurturing their accounts to ensure client understanding, support with promotion and develop effective client communications and identify further revenue opportunities. Duties involve day to day management of your portfolio engaging with clients and intermediaries, collating and managing renewal terms, including negotiation of renewal, liaising with intermediary, affinity and direct client, providing excellent service levels, conducting telephonic review meetings, maintaining accurate client CRM records and negotiating renewal pricing. This is an office-based role, managing clients via telephone, virtual and email however you could be required to visit clients externally on occasion. This role has excellent career prospects and a clear progression pathway up to Account Director level. You will need to be happy working in a fast paced environment, have a professional attitude and have the ability to have difficult conversations! Day to Day Responsibilities 1 Managing a portfolio of EAP clients, intermediaries, and Occupational Health clients with a one-year contract value of under £3,000. 2 Proactive client relationship management to ensure that targets are achieved for contract retention levels and renewal of premiums issued. 3 Working towards a telephony KPI. 4 Delivery of new client implementations. 5 Renewal negotiations handling between 40-60 renewals per month for your own clients to achieve a retention rate of 95%. 6 Delivery of consultancy services to clients regarding product options specialist service such as onsite training and Critical Incident Stress Management (CISM). 7 Identify opportunities to up-sell and actively promote additional services with a target of achieving £10,000 new business per quarter. 8 Achieve 3 self-generated new business client wins per quarter. 9 Ensure we understand client needs and market changes, providing feedback to senior management in order to develop our proposition and remain ahead of the market. 10 Maintain the highest standard of customer service and support to the sales and bid team. 11 Maintain personal statistical renewal reports on a daily basis, highlighting at risk clients and further opportunities. 12 Providing weekly renewal, activity and outstanding task updates. What you bring to the team 1 An organised individual with excellent attention to detail, accuracy, and consistency. 2 Microsoft Office…
-
Client Relationship Manager Greater Manchester
Permanent £25,000 - £30,000 Per Annum
Ref: P46695LFR Group
An amazing opportunity has become available for an exceptional Account Manager to join the industries leading EAP and OH provider, Health Assured. Health Assured supports over 80,000 organisations and 15 million lives across the UK & Ireland - dedicated to providing a high standard, wellbeing service and assistance programme to businesses and employees. If you have background in Account Management, Retentions or Contract Renewal, we would LOVE to hear from you! You will have a track record of achieving targets and KPI's, as well as an eagerness to succeed and a genuine passion for providing your clients with the highest level of care and customer service. As a relationship manager, you will be responsible for your own portfolio of around 100 clients. You will develop and nurture your accounts to ensure client understanding and provide support with promotion through effective communication, while identifying further revenue opportunities. Duties involve day to day management of your portfolio via virtual review meetings, presentations and attending occasional on-site client events. You will negotiate renewal terms, liaise with intermediary and direct clients, provide excellent service levels, maintaining accurate client CRM records and negotiate renewal pricing whilst working toward internal KPI measures. Day to Day Responsibilities * Managing a portfolio of circa 100 key EAP and Occupational Health clients based across the UK and Ireland, but predominantly in central UK. * Proactive client relationship management to ensure that targets are achieved for contract retention levels and renewal of premiums issued. * Project management and delivery of new client implementation, to ensure the Health Assured offering is fully imbedded into key corporate clients. * Supporting with tender and bid exercises to represent the relationship management function. * Renewal negotiations via intermediary and direct clients, always demonstrating return on investment for clients. * Delivery of consultancy services to clients regarding product options specialist service such as onsite training and Critical Incident Stress Management (CISM) * Identify opportunities to up-sell and actively promote additional services with a target of £10,000 new business per quarter. * Achieve 3 self-generated new business client wins per quarter. * Ensure we understand client needs and market changes, providing feedback to senior management in order to develop our proposition and remain ahead of the market. * Maintain the highest standard of customer service and support to the sales and bid team. * Maintain personal statistical renewal reports on a daily basis, highlighting at risk clients and further opportunities. * Providing weekly renewal and activity updates What you bring to the team? * An organised individual with excellent attention to detail, accuracy, and consistency. * A customer service focus and committed to providing exceptional service across all channels - written, phone and face-to-face. * Possess excellent interpersonal skills and be able to build rapport and trust with others to forge meaningful business relationships. * Commerciality and the ability to apply knowledge in a practical, commercial manner. * Excellent communication skills both verbal and written, varying style depending on the audience. * Energy, commitment, and drive…
-
Account Relationship Manager Greater Manchester
Permanent £25,000 - £30,000 Per Annum
Ref: P46695LFR2 Group
An amazing opportunity has become available for an exceptional Account Manager to join the industries leading EAP and OH provider, Health Assured. Health Assured supports over 80,000 organisations and 15 million lives across the UK & Ireland - dedicated to providing a high standard, wellbeing service and assistance programme to businesses and employees. If you have background in Account Management, Retentions or Contract Renewal, we would LOVE to hear from you! You will have a track record of achieving targets and KPI's, as well as an eagerness to succeed and a genuine passion for providing your clients with the highest level of care and customer service. As a relationship manager, you will be responsible for your own portfolio of around 100 clients. You will develop and nurture your accounts to ensure client understanding and provide support with promotion through effective communication, while identifying further revenue opportunities. Duties involve day to day management of your portfolio via virtual review meetings, presentations and attending occasional on-site client events. You will negotiate renewal terms, liaise with intermediary and direct clients, provide excellent service levels, maintaining accurate client CRM records and negotiate renewal pricing whilst working toward internal KPI measures. Day to Day Responsibilities * Managing a portfolio of circa 100 key EAP and Occupational Health clients based across the UK and Ireland, but predominantly in central UK. * Proactive client relationship management to ensure that targets are achieved for contract retention levels and renewal of premiums issued. * Project management and delivery of new client implementation, to ensure the Health Assured offering is fully imbedded into key corporate clients. * Supporting with tender and bid exercises to represent the relationship management function. * Renewal negotiations via intermediary and direct clients, always demonstrating return on investment for clients. * Delivery of consultancy services to clients regarding product options specialist service such as onsite training and Critical Incident Stress Management (CISM) * Identify opportunities to up-sell and actively promote additional services with a target of £10,000 new business per quarter. * Achieve 3 self-generated new business client wins per quarter. * Ensure we understand client needs and market changes, providing feedback to senior management in order to develop our proposition and remain ahead of the market. * Maintain the highest standard of customer service and support to the sales and bid team. * Maintain personal statistical renewal reports on a daily basis, highlighting at risk clients and further opportunities. * Providing weekly renewal and activity updates What you bring to the team? * An organised individual with excellent attention to detail, accuracy, and consistency. * A customer service focus and committed to providing exceptional service across all channels - written, phone and face-to-face. * Possess excellent interpersonal skills and be able to build rapport and trust with others to forge meaningful business relationships. * Commerciality and the ability to apply knowledge in a practical, commercial manner. * Excellent communication skills both verbal and written, varying style depending on the audience. * Energy, commitment, and drive…
-
Workforce Planning Administrator Greater Manchester
Permanent £23,000 - £24,000 Per Annum
Ref: P58787LF Group
This is a once in a career opportunity for an exceptional counselling professional to join a truly Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation, Health Assured. With an unrivalled track record of incredibly strong year on year growth of its subscription model business, Health Assured supports over 80,000 organisations and 13 million lives across the UK & Ireland. Part of the global Peninsula Group, with 14 operating companies and a group turnover of circa £400m, there is substantial financial backing for further expansion, including acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual. Health Assured has been recognised as The North West's Top 100 Best Companies to work for and Top 10 Best Companies to Work for In the Health & Social Care. Job OverviewThe role requires you to work within the workforce planning team supporting the Resource Planner and Forecasting Lead. You will monitor the workloads for the teams and distribute tasks to those teams, ensuring our SLAs are achieved. The role will involve administrative tasks to ensure that system information is accurate, and the work is correctly allocated. You will be required to produce and maintain accurate reporting. Day To Day Responsibilities * To monitor and manage workloads to ensure optimum SLA is achieved * To manage and maintain accuracy of team rotas * Manage and distribute queries and enquiries across EAP teams * Ensure that all notes are recorded accurately against the appropriate cases and all other client and call information is correctly captured on the database * Maintain and assess required productivity levels to ensure that the service provision is maintained, and service levels are achieved * Ensure that personal knowledge of the EAP is continually developing, and that departmental procedures and protocols are always adhered to * To take ownership and responsibility of the cases in the first instance and ensure the client can access the relevant support * Updating of the live rota and schedule throughout the day including regular error checking * Produce weekly work mode usage report and distribute * Review lunch time distribution as and when required to ensure optimum operational efficiency What You Bring To The Team * Excellent Attention to Detail * Experience working with Excel * Ability to prioritise and work unsupervised as required * Excellent communication and written skills * Ability to work to deadlines * Ability to work with telephony and IT systems Benefits * 25 days' holiday, plus bank holidays * Day off on your birthday * Holidays increase after 2- and 5-years' service * Cash plan for you (and your children, if any) * Private medical insurance after 5-years' service * Contractual sick pay * Pension Plan and Life Insurance * Holiday season bonus after 3 years' service * Profit share scheme * Season ticket loan scheme * Cycle to work scheme * Access to Employee Assistance Programme * Free breakfast every Monday and social sessions on…