Ireland Jobs

Portfolio are proud to be exclusively representing our client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add a Counselling Manager to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public, and non-profit sector, to business partners, individual users, employees, and their family members.This is an exciting opportunity to support and coach a small team of 8 - 12 frontline counsellors, daily within a fast-paced environment. The role requires high levels of professional standards whilst working in a telephone environment, adhering to KPIs and SLAs. The Counselling Manager will focus on moving the team forward in always delivering a high-quality service. Job OverviewTo work alongside the EAP management team in coaching their teams to provide in the moment therapeutic support, championing in house interventions, whilst providing assistance and information on a wide range of counselling subjects. To monitor and manage daily goals, service level agreements and quality scoring, ensuring that all are working consistently and in line with organisational expectations. Day To Day Responsibilities as a Counselling Manager: * Overall responsibility for the day to day running of the EAP department and responsibility for daily efficiencies of team * To provide daily, weekly, monthly reports to the Head of Operations and Head of Counselling as required * Monitor, mentor and ensure counsellors are working in line with clinical governance and the daily goals set out within internal policies * Implement and maintain new daily goals based on data from workforce planning and ensure all team members are managed appropriately in line with performance management protocols * Take responsibility by ensuring all calls are being handled effectively and efficiently with no unnecessary delays * Ensure that call quality assessments are delivered on a daily and weekly basis using the quality scoring matrix and providing in the moment coaching and feedback * To identify areas of learning and amongst the team and ensure relevant training is provided * To support the counselling team on a day-to-day basis with risk and safeguarding debriefs as an when required and ensure team members are always following the Risk Guidance policy * To assist the investigation and outcome of complaints and liaise with clients and service managers regarding service issues * Ensure that call quality assessments are delivered on a daily and weekly basis using the quality scoring matrix and providing in the moment coaching and feedback * Increase the amount of availability for inbound calls amongst your team through active interventions and ensure team members are striving for maximum talk time and to achieve the organisational objective of flow out referrals at less than 5% * To support with recruitment and attend interviews when required * To hold fortnightly one-to-one meetings with individual team members * To support and provide training to new starters and ensure…

Portfolio are proud to be exclusively representing our client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add a Counselling Manager to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public, and non-profit sector, to business partners, individual users, employees, and their family members.This is an exciting opportunity to support and coach a small team of 8 - 12 frontline counsellors, daily within a fast-paced environment. The role requires high levels of professional standards whilst working in a telephone environment, adhering to KPIs and SLAs. The Counselling Manager will focus on moving the team forward in always delivering a high-quality service. Job OverviewTo work alongside the EAP management team in coaching their teams to provide in the moment therapeutic support, championing in house interventions, whilst providing assistance and information on a wide range of counselling subjects. To monitor and manage daily goals, service level agreements and quality scoring, ensuring that all are working consistently and in line with organisational expectations. Day To Day Responsibilities as a Counselling Manager: * Overall responsibility for the day to day running of the EAP department and responsibility for daily efficiencies of team * To provide daily, weekly, monthly reports to the Head of Operations and Head of Counselling as required * Monitor, mentor and ensure counsellors are working in line with clinical governance and the daily goals set out within internal policies * Implement and maintain new daily goals based on data from workforce planning and ensure all team members are managed appropriately in line with performance management protocols * Take responsibility by ensuring all calls are being handled effectively and efficiently with no unnecessary delays * Ensure that call quality assessments are delivered on a daily and weekly basis using the quality scoring matrix and providing in the moment coaching and feedback * To identify areas of learning and amongst the team and ensure relevant training is provided * To support the counselling team on a day-to-day basis with risk and safeguarding debriefs as an when required and ensure team members are always following the Risk Guidance policy * To assist the investigation and outcome of complaints and liaise with clients and service managers regarding service issues * Ensure that call quality assessments are delivered on a daily and weekly basis using the quality scoring matrix and providing in the moment coaching and feedback * Increase the amount of availability for inbound calls amongst your team through active interventions and ensure team members are striving for maximum talk time and to achieve the organisational objective of flow out referrals at less than 5% * To support with recruitment and attend interviews when required * To hold fortnightly one-to-one meetings with individual team members * To support and provide training to new starters and ensure…

FIELD BASED; Are you an Experienced Health & Safety Consultant / Advisor looking for a New Exciting Role? This an amazing and potentially life changing opportunity within an industry leader. With a competitive base salary, generous comms+ bonus structure OTE €80K+ Car allowance/ company car which are currently exciting electric/hybrid cars.Our clients are an award-wining Health and safety consultancy, providing digital platforms and outsourced services. They've been in business for over 40+ years, supporting Business Owners and Senior Leaders.An amazing opportunity within a customer centric yet commercially astute organisation, which has grown from strength to strength and looking to bring on brilliant individuals with a hunger for success to contribute to that growth. Job PurposeAs a Health & Safety Consultant, you will be required to undertake Health & Safety compliance reviews for businesses. You'll meet with the business owners, work towards understanding what they have in place to manage Health & Safety in their workplace and conduct an audit evaluating their current levels of compliance.Further to this audit, you will be required to complete an evaluation report for the Client based on the findings, highlighting any risks and making recommendations. Job OverviewIt's a unique role, best described as a healthy marriage of strong technical knowledge and a consultative commercial approach. The Consultant must be technically strong with good Health & Safety knowledge, but also have a business acumen to engage with business owners and make recommendations to help them protect their business. What You'll be doing. * You will be required to prepare for and carry out a H&S evaluation (and report) for clients, based upon your findings, highlighting any risks, and making recommendations. * Covering an agreed geographical area, meeting with a wide variety of different business owners, in a wide variety of industry sectors. * It is essential that you can adapt to each changing environment and be able to engage with different business owners to identify their individual requirements and demonstrate potential risk to the business through shortcomings in the business owners Health & Safety arrangements * A primary objective of the role is to demonstrate the value of our core H&S Service and highlight the key reasons that the Client would benefit from such, without compromising professional Health & Safety consultancy objectives. What you Bring to the Team * A minimum of a NEBOSH National General Certificate (or level 3 H&S equivalent). * Experience of working within a Health & Safety environment * The ability to professionally advocate and promote to businesses, the requirement for and benefits of access to competent H&S advice. * Excellent communication skills both verbal and written * Outstandingly professional at all times * Full driving licence Employee Benefits: * Profit Share Scheme * Car Allowance * Field Based / Remote * Offices Based in the heart of Manchester * 25 Holidays + Bank Holidays (Increases with service) * Day off on your Birthday * PerkBox Discounts * Christmas Bonus after 3 years * Social Events Throughout Year * Contributory Pension Scheme…

Counsellor, DublinAn exciting opportunity has arisen to join a growing business in a newly formed Counsellor role. This business is a leading EAP and OH provider, who is looking for a good communicator, resilient and driven individual to join them onsite five days a week in vibrant office in the City of Dublin. This is a permanent role that offers €35K-€40K + benefits. You will provide immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. You will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided to callers. The role may also include allocated time for structured video counselling - this time can be counted towards BACP accreditation. Key Responsibilities * To provide an efficient and effective telephone counselling service to all callers * To answer all calls within 8 seconds and clinically assess service users to determine the most appropriate type of support required; demonstrating a thorough understanding of the companies products e.g. counselling support, legal advice, medical helpline, etc * Directing service users to the appropriate person and managing expectations at all times. i.e. Legal Department * To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk * Understand and embrace a "Solution Focused Philosophy" in order to help a service user achieve an outcome in the shortest space of time possible * To take accurate information and record on the companies database * To effectively identify and manage risk in accordance with the company's "Risk Guidance Policy" * To act as online CBT mentor * To undertake training provided by the company and to utilise appropriate skills within calls, i.e. working with trauma, working with suicide, clinical assessment, safeguarding etc * Work to and exceed individual and team goals as per the quality framework * Personally ensure all call backs and queues are efficiently managed and ensure individual actions do not impact upon the availability of the service * Effectively manage personal inbox and ensure zero inbox policy, responding to all client emails and queries within agreed service level agreement * Aim to complete any outbound calls within agreed service level agreements * Demonstrate the ability to always provide excellent customer service What You Bring * Minimum diploma level 4 in Counselling & minimum of 150 counselling hours * 12 months post qualification experience * To be a registered member of the BACP or equivalent * High level of computer literacy including telephony and CRM systems * Be able to work towards deadlines and demonstrate the ability to multitask * Great communication and customer service skills * Relevant experience of working with safeguarding concerns and suicidal ideationYou will bring your can-do attitude, resilience, adaptability to a fast pace demanding environment and high level of integrity to lead a successful path in this role. The company offers 25 days holiday + bank…

Telephone Counsellor, DublinAn exciting opportunity has arisen to join a growing business in a newly formed Telephone Counsellor role. This business is a leading EAP and OH provider, who is looking for a good communicator, resilient and driven individual to join them onsite five days a week in vibrant office in the City of Dublin. This is a permanent role that offers €35K-€40K + benefits. You will provide immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. You will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided to callers. The role may also include allocated time for structured video counselling - this time can be counted towards BACP accreditation. Key Responsibilities * To provide an efficient and effective telephone counselling service to all callers * To answer all calls within 8 seconds and clinically assess service users to determine the most appropriate type of support required; demonstrating a thorough understanding of the companies products e.g. counselling support, legal advice, medical helpline, etc * Directing service users to the appropriate person and managing expectations at all times. i.e. Legal Department * To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk * Understand and embrace a "Solution Focused Philosophy" in order to help a service user achieve an outcome in the shortest space of time possible * To take accurate information and record on the companies database * To effectively identify and manage risk in accordance with the company's "Risk Guidance Policy" * To act as online CBT mentor * To undertake training provided by the company and to utilise appropriate skills within calls, i.e. working with trauma, working with suicide, clinical assessment, safeguarding etc * Work to and exceed individual and team goals as per the quality framework * Personally ensure all call backs and queues are efficiently managed and ensure individual actions do not impact upon the availability of the service * Effectively manage personal inbox and ensure zero inbox policy, responding to all client emails and queries within agreed service level agreement * Aim to complete any outbound calls within agreed service level agreements * Demonstrate the ability to always provide excellent customer service What You Bring * Minimum diploma level 4 in Counselling & minimum of 150 counselling hours * 12 months post qualification experience * To be a registered member of the BACP or equivalent * High level of computer literacy including telephony and CRM systems * Be able to work towards deadlines and demonstrate the ability to multitask * Great communication and customer service skills * Relevant experience of working with safeguarding concerns and suicidal ideationYou will bring your can-do attitude, resilience, adaptability to a fast pace demanding environment and high level of integrity to lead a successful path in this role. The company offers 25 days holiday…

EAP Counsellor, DublinAn exciting opportunity has arisen to join a growing business in a newly formed EAP Counsellor role. This business is a leading EAP and OH provider, who is looking for a good communicator, resilient and driven individual to join them onsite five days a week in vibrant office in the City of Dublin. This is a permanent role that offers €35K-€40K + benefits. You will provide immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. You will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided to callers. The role may also include allocated time for structured video counselling - this time can be counted towards BACP accreditation. Key Responsibilities * To provide an efficient and effective telephone counselling service to all callers * To answer all calls within 8 seconds and clinically assess service users to determine the most appropriate type of support required; demonstrating a thorough understanding of the companies products e.g. counselling support, legal advice, medical helpline, etc * Directing service users to the appropriate person and managing expectations at all times. i.e. Legal Department * To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk * Understand and embrace a "Solution Focused Philosophy" in order to help a service user achieve an outcome in the shortest space of time possible * To take accurate information and record on the companies database * To effectively identify and manage risk in accordance with the company's "Risk Guidance Policy" * To act as online CBT mentor * To undertake training provided by the company and to utilise appropriate skills within calls, i.e. working with trauma, working with suicide, clinical assessment, safeguarding etc * Work to and exceed individual and team goals as per the quality framework * Personally ensure all call backs and queues are efficiently managed and ensure individual actions do not impact upon the availability of the service * Effectively manage personal inbox and ensure zero inbox policy, responding to all client emails and queries within agreed service level agreement * Aim to complete any outbound calls within agreed service level agreements * Demonstrate the ability to always provide excellent customer service What You Bring * Minimum diploma level 4 in Counselling & minimum of 150 counselling hours * 12 months post qualification experience * To be a registered member of the BACP or equivalent * High level of computer literacy including telephony and CRM systems * Be able to work towards deadlines and demonstrate the ability to multitask * Great communication and customer service skills * Relevant experience of working with safeguarding concerns and suicidal ideationYou will bring your can-do attitude, resilience, adaptability to a fast pace demanding environment and high level of integrity to lead a successful path in this role. The company offers 25 days holiday…

FIELD BASED; Are you an Experience Business Development Manager / Executive Looking for a New Exciting Role? This an amazing and potentially life changing opportunity within an industry leader. You're guaranteed €70k Guaranteed are and OTE of €110,000 with top earners up to 150k+ and a car allowance of up to €6k/Company Car which currently exciting electric/hybrid cars.Our clients are an award-wining Health and safety, Hr and Employment Law service and have been in business for over 40+ years, supporting Business Owners and Senior Leaders.An amazing opportunity within a Truely sales lead organisation, which has grown from strength to strength and looking to bring on brilliant individuals with a hunger for success to contribute to that growth. In terms of your day to day you'll be: * Self-generating new leads, appointments, and referrals through day-to-day new business activity. * Attending and closing your own sales appointments. * Generate and attend meetings with potential introducers and referral partners. * Achieve quarterly sales targets. * Accurately build, manage, and maintain your sales pipeline. * Thrive on working in a fast paced, target focussed high energy and high reward culture. Qualities that will help you thrive in this role are: * 5+ years plus track record of selling solutions in a B2B environment (Industry experience NOT required). * Confidence in value based/consultative selling. * Ability to sell to different audiences including Business Owners, Board of Directors, and HR Managers. * Experience in a fast-paced environment attending a high volume of weekly meetings. * Previous field-based experienceThis a lucrative opportunity, with a lot of benefits across the wider group. P970137MA23R31INDIRE

FIELD BASED; Are you an Experience Business Development Manager / Executive Looking for a New Exciting Role? This an amazing and potentially life changing opportunity within an industry leader. You're guaranteed €70k Guaranteed are and OTE of €110,000 with top earners up to 150k+ and a car allowance of up to €6k/Company Car which currently exciting electric/hybrid cars.Our clients are an award-wining Health and safety, Hr and Employment Law service and have been in business for over 40+ years, supporting Business Owners and Senior Leaders.An amazing opportunity within a Truely sales lead organisation, which has grown from strength to strength and looking to bring on brilliant individuals with a hunger for success to contribute to that growth. In terms of your day to day you'll be: * Self-generating new leads, appointments, and referrals through day-to-day new business activity. * Attending and closing your own sales appointments. * Generate and attend meetings with potential introducers and referral partners. * Achieve quarterly sales targets. * Accurately build, manage, and maintain your sales pipeline. * Thrive on working in a fast paced, target focussed high energy and high reward culture. Qualities that will help you thrive in this role are: * 5+ years plus track record of selling solutions in a B2B environment (Industry experience NOT required). * Confidence in value based/consultative selling. * Ability to sell to different audiences including Business Owners, Board of Directors, and HR Managers. * Experience in a fast-paced environment attending a high volume of weekly meetings. * Previous field-based experienceThis a lucrative opportunity, with a lot of benefits across the wider group. P970137MA22R30INDIRE

FIELD BASED; Are you an Experience Business Development Manager / Executive Looking for a New Exciting Role? This an amazing and potentially life changing opportunity within an industry leader. You're guaranteed €70k Guaranteed are and OTE of €110,000 with top earners up to 150k+ and a car allowance of up to €6k/Company Car which currently exciting electric/hybrid cars.Our clients are an award-wining Health and safety, Hr and Employment Law service and have been in business for over 40+ years, supporting Business Owners and Senior Leaders.An amazing opportunity within a Truely sales lead organisation, which has grown from strength to strength and looking to bring on brilliant individuals with a hunger for success to contribute to that growth. In terms of your day to day you'll be: * Self-generating new leads, appointments, and referrals through day-to-day new business activity. * Attending and closing your own sales appointments. * Generate and attend meetings with potential introducers and referral partners. * Achieve quarterly sales targets. * Accurately build, manage, and maintain your sales pipeline. * Thrive on working in a fast paced, target focussed high energy and high reward culture. Qualities that will help you thrive in this role are: * 5+ years plus track record of selling solutions in a B2B environment (Industry experience NOT required). * Confidence in value based/consultative selling. * Ability to sell to different audiences including Business Owners, Board of Directors, and HR Managers. * Experience in a fast-paced environment attending a high volume of weekly meetings. * Previous field-based experienceThis a lucrative opportunity, with a lot of benefits across the wider group. P970137MA21R29INDIRE