Job Description
Job Reference:47114TH_1712325125
Job Type: Contract
Job Industry: Business Services
Contact Name: Thomas Horsfall
Job Location: Birmingham
Job Title: Payroll Administrator
Job Salary: Competitive Salary
Job Start Date:
We are currently recruiting a contract role for a role a Bureau company working as a Payroll Administrator, the client is looking for a payroll professional who can start immediately, so the appropriate candidate must be immediately available or on a short notice period. Please see some further details of the role below, if you see if anything that is of interest to you, apply and one of our consultants will contact you with more information.
* First Line support for Payroll telephone and case queries (and processing instructions where applicable)
* Record contact with the client via case management tools
* Categorises and prioritises queries, requests and issues and escalates where necessary
* Monitoring trends of pay/service impacting issues identified on incoming calls and emails/cases
* Monitoring and escalating any technical issues that could be potentially pay impacting
* Monitoring discrepancies in payroll communication that drive an increase in call/case volumes
* Produces and supplies on request, reports and statistical information according to the agreed statement of service.
* Supporting existing Senior Payroll Administrators with processing Payroll and in particular Net Pay Calculations
Knowledge, Skills & Experience
* A knowledge of UK payroll processing as well as legislation including, but not exclusively UK tax codes and taxation; understanding a payslip; manual payments and calculations;
* Working knowledge of Excel and word processing
* Customer Service, telephony and case management experience
Essential Functional / Technical & Personal Skills
* Good analytical skills – able to break down a problem, situation or process into its component parts, to separate the main issue from side-issues, to understand the nature of the parts and their relationship to one another
* Good communicator and customer oriented
* Excellent written and verbal communication skills
* Must have worked within a fast paced pressurised service environment working to stretching service level agreements and key performance measures
* Detail oriented, thorough and focused on all aspects of the job to ensure accuracy
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