Group In Greater Manchester Jobs
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My client is a Global Outsourcing Consultancy Firm that specializes in H&S, HR, and Employment Law Services for Businesses across the UK, they have been providing these services for over 40 years and have huge growth plans in place. Job PurposeTo be responsible for the day-to-day management of Service Issues across PBS UK, being the first point of contact for both client and internal teams to always ensure the highest level of service. Job OverviewThis is a hands-on role with a real focus on delivering exceptional outcomes. You will manage all service issues in line with company SLAs as a minimum requirement, ensuring customer expectations are always managed. You will maintain the highest level of professionalism, whilst focusing on quick and efficient solutions whenever possible. As a Resolution Specialist communication is key to delivering a world-class service both internally and externally. Day-to-Day Responsibilities * To be the key person for receiving client service issues * To ensure that all client service issues whether verbal or written are acknowledged in line with the complaint's procedure. * To ensure that all client service issues are thoroughly investigated through discussion with the client and appropriate internal staff. * To ensure that all client service issues are resolved in a timely manner and at all times focused on client resolution and retention. * To understand all our client databases and systems to adequately investigate and respond to the client. Key Skills * Excellent attention to detail and problem-solving skills * Excellent standard of communication written and verbally * Ability to manage your own time and workload confidently. * Be the first point of contact for both client and internal stakeholders. * Be able to challenge and influence at a senior level. * Have a solution-focused approach, keeping the client updated throughout, going above and beyond to resolve quickly and efficiently, within SLA. * Collaborate and conduct regular meetings across the business to ensure high quality outcomes. * Provide regular updates to the management team on progress. * Ensure appropriate systems are updated correctly for records and reporting purposes * The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation. Job Goals and Metrics * Ensure all service issues are dealt within departmental SLA. * Average of 30 cases rolling at any one time * Average quality score of Minimum 3.75+ * Talk Time Minimum 2 hours. * Ensure regular updates to management showing trend analysis. * Develop training and support tools to aid improvement. * Have regular face to face catch ups with key departments. * Maintain less than 5% RED as a team. * Share successes and challenges within the business. What you Bring to the Team * A "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team. * Ability to work in a fast-paced environment. * Strong time management skills.…
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Customer Service Advisor Greater Manchester
Permanent £21,250 - £21,255 Per Annum
Ref: 971341FAR3 Group
Are you looking for a Career? But haven't found a company with a career pathway and structure in place? My client is a Global Consultancy Firm that specializes in H&S, HR, and Employment Law Services for Businesses. They have been providing these services for over 40 years and have huge growth plans in place.We are now looking to recruit a Client Support Team Member to join the team to help support the growth of the business. Job OverviewAs part of our account management team, you will become the first point of contact for any issues or concerns raised whilst achieving and delivering excellence in service, by providing fast client-focused solutions. Day-to-Day Responsibilities * Provide excellent customer service to new and existing Peninsula clients. * To understand all client databases and systems to adequately access the client and service information. * Maintenance of client profiles including additional sites, change in employee information, and undertaking investigations where appropriate. * Rescheduling of cancelled appointments * Management of client task lists * To receive client and consultant telephone & email inquiries and resolve them in line with internal SLAs. To liaise with the Business Development Manager regarding clarification of the client contracted service provision. * Provide feedback to line managers to help improve processes and promote best practices. * To provide comprehensive support to clients on the services they have and look for opportunities to expand the clients' services. * Accountability for obtaining a prompt response to client queries, complaints, and requests to cancel. Job Goals and Metrics * Average of 30 actions per day * Average quality scores of 3.6+ * SLA Management of 99%+ * Minimum of 1 Positive review per month * Minimum talk time of 1.5 hours * All client telephone calls are to be answered in accordance with departmental standards. * All written client correspondence to contain clear, accurate, and thorough information and meet required standards. What You Bring to the Team * A "can-do" attitude * Customer service skills are essential with a particular focus on rapport building and relationship management. * Excellent communication skills, with the ability to communicate with clients and internal stakeholders throughout the business. * Ability to work in a fast-paced environment. * Strong time management skills. * A dynamic and flexible approach, as well as the ability to work under pressure. Benefits: * Profit Share Scheme * Offices Based in the heart of Manchester. * 25 Holidays + Bank Holidays (Increases with service) * Day off on your Birthday * Perk Box Discounts * Christmas Bonus after 3 years * Social Events Throughout the Year * Contributory Pension Scheme * Private Health Insurance after 5 years Why Join Our Team?This is a fantastic multi-award-winning place to work if you enjoy being exposed to a wide variety of customer service issues across all different sectors. The office is fast-paced and busy, so we look for colleagues who have a positive and results-focused attitude. Through training and development, we make sure that everyone who works…
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INFORMATION LEADLOCATION: MANCHESTER, OFFICE BASEDSALARY: £26.5-£27.5K DOE + FANTASTIC BENEFITS Become our Information Lead!!Are you a natural problem-solver with exceptional communication skills? Do you excel in leading teams and providing top-notch customer service experience? If you are ready to take the next step in your career, we invite you to join us as an Information Lead. In this role you will oversee a team of dedicated call handlers, ensuring seamless operations, delivering exceptional service, and continuously improving processes. Join our team and lead the way in providing outstanding customer support! THE ROLEWe are recruiting for an Information Lead who will assist the Information Consultants Advisors in their daily objectives by providing them with assistance and support, ensuring that the team deliver an exceptional service. You will be on the front line of the service working alongside the counselling and legal teams, triaging overflow calls coming into the service and offering in the moment reassurance to clients accessing the helpline, transferring them to counsellors and legal specialists as quickly as possible. DAY TO DAY RESPONSIBILITIES * To provide an efficient and effective telephone service to all callers in line with SLA's, client expectations, daily goals including transfer percentage, one call resolutions and overflow. * Lead and support the team to maintain required productivity levels, ensuring that they are achieving service levels and daily goals. * demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed. * Ensure the team greet clients appropriately, exploring the clients' situation and identifying the next steps, including assessing the risk/urgency of the issue and prioritising immediate support for clients by achieving a transfer percentage of 60% or more. * Ensure that personal knowledge of the helpline's services and bespoke clients is continually developing, and that departmental procedures and protocols are always adhered to. * Providing in the moment feedback and coaching to the Advisors as well as reviewing quality assessments and training. * To monitor call volumes and individual call states to ensure the teams are available for calls at all opportunities. * Be a point of contact for clients and organisations with queries in the absence of the Advisory Floor Manager. * Ability to provide in the moment support to the Advisors and support with any case queries. * Completion of daily call quality assessments and live listening to provide management with regular team insight and reports. * Organising and attending team meetings, bi-annual reviews, quarterly development days as reasonably required. * Identifying areas where the Advice team can enhance their contribution to the organisation. WHAT YOU BRING TO THE TEAM * Track record of meeting and exceeding KPI's and targets and a desire to instil the same behaviours into the team. * Excellent communication and written skills and an ability to provide great customer service. * Self-sufficient, innovative, and driven with the ability to work independently or as part of a team whilst being able to appropriately prioritise workload. * Supervisory or managerial experience * Ability…
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HR Documentation Advisor Greater Manchester
Permanent £22,000 - £25,000 Per Annum
Ref: 46996LF Group
Portfolio are proud to be representing our client, one of the fastest growing HR Consultancy businesses globally. As a leading technology provider, they are transforming the world of work in terms of HR and health and safety helping businesses manage their day-to-day, removing administration burden and growing their bottom line.We are looking for a HR / CIPD / Employment Law professional to join the team providing clients with documentation advice. You will be holding phone and teams calls with business owners, offering advice and assistance around any HR documentation such as employment contract, letters, policy and employee guidance. You may need to create policy and documents ensuring they are legally compliant and provide protection for both employer and employee. This role offers amazing exposure to HR issues whilst being very varied and fast paced so organisation and attention to detail are a must! If you are looking for a role that gives great progression with Human Resources, and hold the relevant qualifications, please apply today and we'll be in touch! Job PurposeThe main priority of the role is to create, update, maintain and review employment documentation for our clients.Job OverviewThis role is a busy and fast paced position within Employment Consultancy Services and the successful candidate will have a good understanding of Employment Legislation, specifically relating to policy wording and requirements, will be focused on attention to detail and have great customer focus.Day-to-Day Responsibilities* To create client documentation based on the needs of the client and the suitability of relevant policies and procedures.* To read through clients' existing documentation checking for terms that breach Employment Law and typographical/grammatical errors and correcting these.* Liaise with clients over the phone, drafting any new documents, and deal with queries as appropriate.* To provide a client focused and personalised approach, building relationships and enhancing the client experience at all times. Ensure applying the "super duper" service on every interaction.* To focus on continuous engagement of clients with the documentation that has been provided, ensuring these documents have been accepted and issued to staff and the client understands the importance of this when managing employee relations.* To guide clients through their online client portal.* Liaise with the Digital Field Consultants and deal with queries as appropriate.* Manage own workload working from the task list.* Ensure deadlines and any KPI/SLA/targets are met.* Ensure work in line with any quality criteria/instruction in place.* To ensure you are fully updated on products and additional services in order to drive referrals and engagement with other services which aids retention.* To record work via computerised systems, using the log process, work log on the Advice, SharePoint and Successflow systems.* Check client details using the computerised database.* Attend team meetings, as and when required, including mornings/evenings and weekend conferences/development/training days.* Maintain a clear desk and tidy work environment.* To undertake E-learning sessions as and when required.* Assist with training for new starters. What you Bring to the Team* Knowledge of employment law.* Excellent written English.* Excellent word processing skills.* Attention to…
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Job PurposeTo identify appropriate engineering solutions to the acquisition, manipulation, transport and presentation of data to business end users. In a group of companies that believes in building superb services for customers and using data to establish direction, make decisions and measure success, the data engineer role is emerging as key. Skills * Strong commercial experience of SQL including Microsoft SQL Server, SQL Reporting Services and SSIS package integrations * Acquisition of data from external systems and relating to other business data * Ability to establish and understand relationships between disparate data sources. * Thorough understanding of engineering discipline in order to build data pipelines that deliver a reliable robust and maintainable outcome * Data modelling techniques and disciple in order to assure that the resultant shape of the data is appropriate, flexible and results in a data estate from which the business can self-serve. * Maintaining existing ETL and understanding how to migrate to cloud technologies including Azure Data Factory and Synapse * Awareness of how decisions in data engineering may impact data visualisation, currently in PowerBI and SQL Reporting Services THIS ROLE IS HYBRID- 4 DAYS IN THE OFFICE TO START AND THEN MOVES TO 3 DAYS P46565NBINDMANS
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Customer Service Account Manager Greater Manchester
Permanent £25,000 - £25,000 Per Annum
Ref: 46993LF Group
Are you an Experienced Customer Service Representative looking for a new challenge that doesn't involve High volume inbound calls?Are you looking for a role that offers a clear progression pathway and continued support within a friendly team?If you like building relationships and always put the customer first, apply today and we will be in touch! Customer Service Account Manager Manchester City Centre £25,000 We are expanding our Customer Service team due to continued growth. Working with the Onboarding team you will be an Account Manager for new Businesses to the Service! Acting as a first point of contact for your allocated clients, this is not your normal high volume, inbound customer service role. You will be responsible for dealing with any issues, general queries and technical questions they may have for the first 30 days of their contract. You will be keeping in regular contact via inbound, outbound and Teams providing a world class experience for our business owners. This a very varied, fast paced role within a small, friendly, supportive team! Main Responsibilities * Provide an excellent customer service to our new and existing BrightHR clients * Carry out pro-active implementation calls to new clients to welcome them to the service and provide them with an overview of the system and assist with the set-up of their account * Continue to account manage each on-boarded client during the first 30 days of their service agreement, keeping an accurate record of discussions with each client on Salesforce * Contribute to BrightHR's business goal of migrating all HRonline users to BrightHR * Take ownership of any Service Issues raised by the client, keeping an accurate account of the client's concerns on the relevant CRM system * Conduct demonstrations of BrightHR by webinar for prospect clients and those wishing to migrate from HRonline * Ensure all Service Level Agreements are adhered to at all times * Meet and exceed all Key Performance Indicators * Contribute to team targets, paying particular attention to customer experience and feedback Skills and Experience * Customer service experience is essential * The ideal candidate will have experience of working in an out-bound, telephone based role * Must have excellent listening skills and be able to communicate with clients and users of varying technical ability * The ability to work in a fast paced environment * Able to adapt to change * Can take responsibility of own product knowledge * Able to communicate at different levels throughout the business Benefits * 25 days' holiday, plus bank holidays. * Day off on your birthday. * Perkbox discounts. * Holidays increase after 2 and 5 years' service. * Pension Plan and Life Insurance. * Access to Employee Assistance Programme. * Profit Share Scheme. INDMANJ46993LF
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Business Development Manager LOCATION: MANCHESTERM, OFFICE BASEDSALARY: £25,000 - £30,000 DOE + UNCAPPED COMMISSION (GUARANTEE FOR FIRST 3 MONTHS) + UP TO £16K BONUS + FANTASTIC BENEFITS - OTE £54,000-£72,000 We are seeking a friendly and motivated Business Development Manager to join our team. In this role, you will be responsible for identifying new business opportunities, building relationships with potential clients, and driving revenue growth. As a Business Development Manager, you will play a critical role in expanding our customer base and driving the success of our organization.Responsibilities * Identify and pursue new business opportunities through market research and networking * Build and maintain relationships with potential clients, understanding their needs and presenting tailored solutions. * Develop and implement strategies to generate leads and convert them into sales * Collaborate with the sales team to ensure smooth handover of new clients * Stay up-to-date on industry trends and competitor activities to ensure competitive advantage * Create and deliver compelling sales presentations and proposals * Negotiate and close deals to achieve sales targets * Provide regular reports and updates to the management team on sales activities and performanceRequirements * Proven experience in business development, sales, or a related field * Strong communication and interpersonal skills, with the ability to build relationships with clients * Excellent negotiation and persuasion skills * Self-motivated and target-driven * Ability to work independently and as part of a team * Proactive and creative problem-solving abilities * Proficient in Microsoft Office suite and CRM softwareBENEFITS * 25 days' holiday, plus bank holidays * Day off on your birthday * Cash plan for you (and your children, if any) * Holidays increase after 2- and 5-years' service * Contractual sick pay * Private medical insurance after 5 years' service * Pension Plan and Life Insurance * Pension plan contributions increase after 5- and 7-years' service * Season ticket loan scheme * Cycle to work scheme * Access to Employee Assistance Programme * Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday! * Company incentives, access to discount schemesINDMANJ46992TL
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Business Development Manager LOCATION: MANCHESTERM, OFFICE BASEDSALARY: £25,000 - £30,000 DOE + UNCAPPED COMMISSION (GUARANTEE FOR FIRST 3 MONTHS) + UP TO £16K BONUS + FANTASTIC BENEFITS - OTE £54,000-£72,000 We are seeking a friendly and motivated Business Development Manager to join our team. In this role, you will be responsible for identifying new business opportunities, building relationships with potential clients, and driving revenue growth. As a Business Development Manager, you will play a critical role in expanding our customer base and driving the success of our organization.Responsibilities * Identify and pursue new business opportunities through market research and networking * Build and maintain relationships with potential clients, understanding their needs and presenting tailored solutions. * Develop and implement strategies to generate leads and convert them into sales * Collaborate with the sales team to ensure smooth handover of new clients * Stay up-to-date on industry trends and competitor activities to ensure competitive advantage * Create and deliver compelling sales presentations and proposals * Negotiate and close deals to achieve sales targets * Provide regular reports and updates to the management team on sales activities and performanceRequirements * Proven experience in business development, sales, or a related field * Strong communication and interpersonal skills, with the ability to build relationships with clients * Excellent negotiation and persuasion skills * Self-motivated and target-driven * Ability to work independently and as part of a team * Proactive and creative problem-solving abilities * Proficient in Microsoft Office suite and CRM softwareBENEFITS * 25 days' holiday, plus bank holidays * Day off on your birthday * Cash plan for you (and your children, if any) * Holidays increase after 2- and 5-years' service * Contractual sick pay * Private medical insurance after 5 years' service * Pension Plan and Life Insurance * Pension plan contributions increase after 5- and 7-years' service * Season ticket loan scheme * Cycle to work scheme * Access to Employee Assistance Programme * Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday! * Company incentives, access to discount schemesINDMANJ46992TL
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Business Development Manager LOCATION: MANCHESTERM, OFFICE BASEDSALARY: £25,000 - £30,000 DOE + UNCAPPED COMMISSION (GUARANTEE FOR FIRST 3 MONTHS) + UP TO £16K BONUS + FANTASTIC BENEFITS - OTE £54,000-£72,000 We are seeking a friendly and motivated Business Development Manager to join our team. In this role, you will be responsible for identifying new business opportunities, building relationships with potential clients, and driving revenue growth. As a Business Development Manager, you will play a critical role in expanding our customer base and driving the success of our organization.Responsibilities * Identify and pursue new business opportunities through market research and networking * Build and maintain relationships with potential clients, understanding their needs and presenting tailored solutions. * Develop and implement strategies to generate leads and convert them into sales * Collaborate with the sales team to ensure smooth handover of new clients * Stay up-to-date on industry trends and competitor activities to ensure competitive advantage * Create and deliver compelling sales presentations and proposals * Negotiate and close deals to achieve sales targets * Provide regular reports and updates to the management team on sales activities and performanceRequirements * Proven experience in business development, sales, or a related field * Strong communication and interpersonal skills, with the ability to build relationships with clients * Excellent negotiation and persuasion skills * Self-motivated and target-driven * Ability to work independently and as part of a team * Proactive and creative problem-solving abilities * Proficient in Microsoft Office suite and CRM softwareBENEFITS * 25 days' holiday, plus bank holidays * Day off on your birthday * Cash plan for you (and your children, if any) * Holidays increase after 2- and 5-years' service * Contractual sick pay * Private medical insurance after 5 years' service * Pension Plan and Life Insurance * Pension plan contributions increase after 5- and 7-years' service * Season ticket loan scheme * Cycle to work scheme * Access to Employee Assistance Programme * Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday! * Company incentives, access to discount schemesINDMANJ46992TL