Group In Leicestershire Jobs
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Are you a highly organised individual with excellent communication and customer service skills?Our client is seeking a talented Diary Planner to join the Account Management team in providing excellent Customer Service within a fast paced environment. Want to hear more? Day-to-Day: * To contact existing clients to book their Anniversary appointments with consultants in line with service levels and diary booking guidelines * To ensure that all client service issues whether verbal or written are acknowledged in line with the complaints procedure. * To deliver the administrative duties for the department including rescheduling appointments * To ensure that all client service issues are resolved in a timely manner and at all times focused on client resolution and retention. * To understand all client databases and systems in order to adequately investigate and respond to the client. * Accountability for obtaining a prompt response to client queries, service issues and requests to cancel. * Review of client service issues in order to produce an effective handover where applicable to Credit Control. * Maintenance of client profile including additional sites, change in employee information and undertaking investigations where appropriate. * To receive client and consultant telephone calls and resolve queries, service issues and retention opportunity requests. You: * A "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team. * A team player * Ability to work in a fast paced environment. * Strong time management skills. * Adynamic and flexible approach, as well as the ability to work under pressure. 47729EBR1INDHIN
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* Are you a BACP registered member? * Have you completed 150 hours or more? * Have you got a degree in counselling or a level 4 diploma? * Have you got 12months counselling experience?Are you passionate about supporting individuals in their mental health journey? Do you thrive in providing empathetic and effective counselling services? We have an exciting opportunity for counsellors to join an award-winning client based in Manchester or Hinckley!As a counsellor, you will play a crucial role in providing confidential counselling services to employees facing personal or work-related challenges. Your expertise will contribute to enhancing employee well-being and organizational productivity!If you're dedicated to making a positive impact through counselling and possess the skills to empower individuals to overcome obstacles, we want to hear from you. apply now to be a part of a dynamic team of counsellors!! THE OPPORTUNITY This is a once in a career opportunity for an exceptional counselling professional to join a truly Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation, With an unrivalled track record of incredibly strong year on year growth of its subscription model business, My client support over 70,000 organisations and 13 million lives across the UK & Ireland. Part of a Global Business Group, with 14 operating companies and a group turnover of circa £400m, there is substantial financial backing for further expansion, including acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual. My client has been recognised as The North West's Top 100 Best Companies to work for and Top 10 Best Companies to Work for In the Health & Social Care. THE ROLE You will provide immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. You will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided to callers. The role may also include allocated time for structured video counselling - this time can be counted towards BACP accreditation. DAY TO DAY RESPONSIBILITIES * To provide an efficient and effective telephone counselling service to all callers * To answer all calls within 8 seconds and triage to determine the most appropriate type of support required; demonstrating a thorough understanding of the company's products e.g. counselling support, legal advice, medical helpline, etc. * To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk. * Provide "in the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution. * To take accurate information and record on the company's data base * Conduct full and robust clinical assessments in accordance with the company's procedures, ensuring the most clinically appropriate support is identified. * To effectively identify and manage risk in accordance with companies "Risk Guidance Policy". * To undertake training provided by the company…
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* Are you a BACP registered member? * Have you completed 150 hours or more? * Have you got a degree in counselling or a level 4 diploma? * Have you got 12months counselling experience?Are you passionate about supporting individuals in their mental health journey? Do you thrive in providing empathetic and effective counselling services? We have an exciting opportunity for counsellors to join an award-winning client based in Manchester or Hinckley!As a counsellor, you will play a crucial role in providing confidential counselling services to employees facing personal or work-related challenges. Your expertise will contribute to enhancing employee well-being and organizational productivity!If you're dedicated to making a positive impact through counselling and possess the skills to empower individuals to overcome obstacles, we want to hear from you. apply now to be a part of a dynamic team of counsellors!! THE OPPORTUNITY This is a once in a career opportunity for an exceptional counselling professional to join a truly Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation, With an unrivalled track record of incredibly strong year on year growth of its subscription model business, My client support over 70,000 organisations and 13 million lives across the UK & Ireland. Part of a Global Business Group, with 14 operating companies and a group turnover of circa £400m, there is substantial financial backing for further expansion, including acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual. My client has been recognised as The North West's Top 100 Best Companies to work for and Top 10 Best Companies to Work for In the Health & Social Care. THE ROLE You will provide immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. You will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided to callers. The role may also include allocated time for structured video counselling - this time can be counted towards BACP accreditation. DAY TO DAY RESPONSIBILITIES * To provide an efficient and effective telephone counselling service to all callers * To answer all calls within 8 seconds and triage to determine the most appropriate type of support required; demonstrating a thorough understanding of the company's products e.g. counselling support, legal advice, medical helpline, etc. * To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk. * Provide "in the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution. * To take accurate information and record on the company's data base * Conduct full and robust clinical assessments in accordance with the company's procedures, ensuring the most clinically appropriate support is identified. * To effectively identify and manage risk in accordance with companies "Risk Guidance Policy". * To undertake training provided by the company…
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PA/Business Support Coordinator - up to 24k + Profit ShareHinckley - Full Time Office Based - 8:45am - 5pmDive into a career adventure! We're on the lookout for a PA/Business Support Coordinator to join our vibrant team.Amplify your skills, embrace challenges and be part of something extraordinary.My client have been running for over 80 years with incredible growth plans for the next 5 years. They have achieved 20% growth in the last 3 years and have won many awards such as 'the best company to work for award 2021' and the 'Feefo Platinum trusted service award 2023'. Job Overview As an integral part of the team, this role offers an exciting and varied opportunity in a fast-paced, dynamic working environment. The successful candidate will embed in the company as a trusted, reliable point of contact for key stakeholders as well as internal and field-based sales. Day-to-Day Responsibilities * To devise and maintain office systems, including data management and filing. * To assist with incoming calls when the Sales Director is unavailable. * To produce documentation relating to project work, where required. * To arrange travel and accommodation where required. * To deal with incoming email and post, occasionally corresponding on behalf of the recipient. * Assisting sales teams with ad hoc our CRM System (Salesforce) reports and requests * Lead allocation and data management/movement using our CRM System (Salesforce) * To delegate work in the absence of the Sales Director. * Checking and approving all sales orders within our CRM System (Salesforce) * To organise and maintain the Sales Director's diary and make appointments, including any print outs required for scheduled meetings and preparation of meeting agendas where required. * Assisting with sales staff with order processing using our CRM System (Salesforce) * To assist the Sales Director in ensuring that work assigned by them to other individuals or departments is completed, i.e., follow up on delegated work in order to meet deadlines. * To assist the Sales Director and Management Team with any internal reporting, e.g., the preparation of reports for the Board Meetings, MLI Meeting etc. * To assist the Sales Director with administrative work for departmental/business communications. * Supporting the Sales Director with HR issues, which will consist of minute taking, drafting letters etc. * To co-ordinate monthly payroll across departments ensuring that group deadlines are met. * To manage the preparation and co-ordination of Quarterly Sales Conferences. What you bring to the team * Ability to think outside the box and work on your own initiative. * All written correspondence to contain clear, accurate and thorough information. * High level of confidentiality, integrity and reliability. * Excellent attention to detail. * Excellent organisational and time management skills with the ability to prioritise. * Excellent communication and interpersonal skills. * Excellent word processing and IT skills, including knowledge of a range of software packages such as Outlook, Excel, PowerPoint, Work and internet explorer. * Ability to work under pressure and to tight deadlines. * Ability to research,…
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SALARY: 21.5k - 23k Basic DOE + Guaranteed £250 for 3months+ UNCAPPED Commissions and Quarterly Bonuses. We are seeking a friendly and motivated entry levels sales advisor to join our team. As a sales Consultant, you will be responsible for building and maintaining relationships with clients and providing them with exceptional customer service. Your role will involve identifying potential customer and negotiating sales contracts. In addition, you will play a key role in achieving company targets and contributing to the growth and success of our business. If you are a results-driven individual with excellent communication skills and a passion for sales, we want to hear from you!Responsibilities * Build and maintain relationships with clients through regular contact and follow-up * Identify and prospect potential customers to generate leads and sales opportunities * Deliver product presentations and demonstrations to clients, showcasing the benefits and features of our products * Negotiate and close sales contracts, ensuring customer satisfaction and retention * Collaborate with the sales team to achieve company targets and meet individual sales goals * Provide exceptional customer service throughout the sales process, addressing any queries or concerns promptly and efficiently * Stay up-to-date with industry trends and developments, and share relevant information with clientsRequirements * Excellent communication and interpersonal skills, with the ability to build rapport with clients * Strong negotiation and persuasion skills * Highly motivated and target-oriented, with a track record of achieving sales goals * Ability to work independently and as part of a team * Knowledge of sales techniques and best practicesINDHIN
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SALARY: 21.5k - 23k Basic DOE + Guaranteed £250 for 3months+ UNCAPPED Commissions and Quarterly Bonuses. We are seeking a friendly and motivated entry levels sales advisor to join our team. As a sales Consultant, you will be responsible for building and maintaining relationships with clients and providing them with exceptional customer service. Your role will involve identifying potential customer and negotiating sales contracts. In addition, you will play a key role in achieving company targets and contributing to the growth and success of our business. If you are a results-driven individual with excellent communication skills and a passion for sales, we want to hear from you!Responsibilities * Build and maintain relationships with clients through regular contact and follow-up * Identify and prospect potential customers to generate leads and sales opportunities * Deliver product presentations and demonstrations to clients, showcasing the benefits and features of our products * Negotiate and close sales contracts, ensuring customer satisfaction and retention * Collaborate with the sales team to achieve company targets and meet individual sales goals * Provide exceptional customer service throughout the sales process, addressing any queries or concerns promptly and efficiently * Stay up-to-date with industry trends and developments, and share relevant information with clientsRequirements * Excellent communication and interpersonal skills, with the ability to build rapport with clients * Strong negotiation and persuasion skills * Highly motivated and target-oriented, with a track record of achieving sales goals * Ability to work independently and as part of a team * Knowledge of sales techniques and best practicesINDHIN
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SALARY: 21.5k - 23k Basic DOE + Guaranteed £250 for 3months+ UNCAPPED Commissions and Quarterly Bonuses. We are seeking a friendly and motivated entry levels sales advisor to join our team. As a sales Consultant, you will be responsible for building and maintaining relationships with clients and providing them with exceptional customer service. Your role will involve identifying potential customer and negotiating sales contracts. In addition, you will play a key role in achieving company targets and contributing to the growth and success of our business. If you are a results-driven individual with excellent communication skills and a passion for sales, we want to hear from you!Responsibilities * Build and maintain relationships with clients through regular contact and follow-up * Identify and prospect potential customers to generate leads and sales opportunities * Deliver product presentations and demonstrations to clients, showcasing the benefits and features of our products * Negotiate and close sales contracts, ensuring customer satisfaction and retention * Collaborate with the sales team to achieve company targets and meet individual sales goals * Provide exceptional customer service throughout the sales process, addressing any queries or concerns promptly and efficiently * Stay up-to-date with industry trends and developments, and share relevant information with clientsRequirements * Excellent communication and interpersonal skills, with the ability to build rapport with clients * Strong negotiation and persuasion skills * Highly motivated and target-oriented, with a track record of achieving sales goals * Ability to work independently and as part of a team * Knowledge of sales techniques and best practicesINDHIN
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* £27,000-32,000 FTE DOE. * Various shift patterns from part-time to full-time. * Hybrid position - Hinckley * Must be able to attend training induction that runs twice a month. Are you a qualified counsellor looking for a company that will invest in your development and career progression?Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector.This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as an EAP Counsellor. Job OverviewProviding immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The role also includes an allocated day of structured telephone/ video counselling clients - hour can be counted towards BACP accreditation. Day to Day Responsibilities: * Providing an efficient and effective telephone counselling service to all callers * Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk * Providing "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution * Maintaining an active caseload of STC/ Video clients, including online CBT and Power to Recover clients - up to 6 clients on an allocated day Essential Skills and Competencies: * Minimum diploma level 4 in Counselling & minimum of 150 counselling hours * Registered member of the BACP * Relevant telephone experience * High level of computer literacy (MS Office, Word, Excel and PowerPoint) * High level of organisational ability; ability to work to tight deadlines and targets * Good communication and customer service skills Desirable Skills and Competencies: * Accredited with the BACP or eligible for the accreditation process * EAP experience * Experience of working within a target driven environment Employee Benefits: * BACP (or equivalent) membership and accreditation paid for * BACP CBD Hub * Up to £60 per month for supervision * Inhouse supervision * Monthly incentives such as weekends away! * Supervision * 25 Days Holiday + Bank Holidays (plus an additional 2 days after 2 years service) * Birthday Off/Mental Health Day * Profit Share Scheme * Perkbox (staff discount scheme) * Christmas bonus after 3 years of service * Contributory Pension Scheme * Fab Fridays- dress down & free treats * Allied Pride Network * Social events throughout the year * Free breakfast on Mondays * Fresh fruit delivered to the office each week * Free annual flu vaccine * Private health insurance after 5 years service * Life Insurance * Discounted eye test * Discounted glasses/contact lenses prescription 47589LSR1INDHIN
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Telephone Counsellor - including weekend shift Leicestershire
Permanent £27,000 - £32,000 Per Annum
Ref: 47589LSR4 Group
* £27,000-32,000 FTE DOE. * Various shift patterns from part-time to full-time. * Hybrid position - Hinckley * Must be able to attend training induction that runs twice a month. Are you a qualified counsellor looking for a company that will invest in your development and career progression?Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector.This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as an EAP Counsellor. Job OverviewProviding immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The role also includes an allocated day of structured telephone/ video counselling clients - hour can be counted towards BACP accreditation. Day to Day Responsibilities: * Providing an efficient and effective telephone counselling service to all callers * Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk * Providing "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution * Maintaining an active caseload of STC/ Video clients, including online CBT and Power to Recover clients - up to 6 clients on an allocated day Essential Skills and Competencies: * Minimum diploma level 4 in Counselling & minimum of 150 counselling hours * Registered member of the BACP * Relevant telephone experience * High level of computer literacy (MS Office, Word, Excel and PowerPoint) * High level of organisational ability; ability to work to tight deadlines and targets * Good communication and customer service skills Desirable Skills and Competencies: * Accredited with the BACP or eligible for the accreditation process * EAP experience * Experience of working within a target driven environment Employee Benefits: * BACP (or equivalent) membership and accreditation paid for * BACP CBD Hub * Up to £60 per month for supervision * Inhouse supervision * Monthly incentives such as weekends away! * Supervision * 25 Days Holiday + Bank Holidays (plus an additional 2 days after 2 years service) * Birthday Off/Mental Health Day * Profit Share Scheme * Perkbox (staff discount scheme) * Christmas bonus after 3 years of service * Contributory Pension Scheme * Fab Fridays- dress down & free treats * Allied Pride Network * Social events throughout the year * Free breakfast on Mondays * Fresh fruit delivered to the office each week * Free annual flu vaccine * Private health insurance after 5 years service * Life Insurance * Discounted eye test * Discounted glasses/contact lenses prescription 47589LSR3INDHIN