Job Description
Job Reference:47382SM_1715265979
Job Type: Contract
Job Industry: Payroll Bureau
Contact Name: Sajid Mughal
Job Location: Birmingham
Job Title: Payroll Administrator
Job Salary: £28,000 - £30,000 Per Annum
Posted On:
Our client, a leading Bureau are looking to hire a Payroll Administrator on a 4-month FTC. They are looking for a payroll professional who can start immediately to join their growing team.
You’ll be acting as first line support for all payroll queries, making sure that they are resolved in a timely manner and recorded accurately on the system.
The role will also require identifying trends in technical issues & communication discrepancies to escalate to the relevant team for resolution.
Your responsibilities will also include:
* First line support for all Payroll telephone & case queries
* Accurately record contact with the client via case management tools
* Monitor trends of pay/service impacting issues and escalating any technical issues that could be potentially pay impacting
* Monitor discrepancies in payroll communication that drive an increase in call/case volume
* Support Senior Payroll Administrators with processing payroll
To be successful, you’ll require:
* Knowledge of UK payroll processing, manual payments and calculations; and legislation
* Working knowledge of Excel & word processing
* Customer Service, telephony and case management experience
You must also have worked within a fast-paced pressurised service environment working and have strong analytic skills.
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