Credit Control In Essex Jobs

am supporting a local council in seeking recruiting a Recovery Officer looking for your next contract role, 3-6 months in a fast-paced environment? An exciting opportunity has arisen to join a successful Recovery Team collecting outstanding Council Tax, Business Rates and other income owed to the Council. This role is interesting and varied and we are looking for an enthusiastic team player who can support with negotiating payment from customers, maintaining accurate records, deciding appropriate recovery actions amongst other responsibilities. You will also need excellent communication skills to liaise with the public, other Council departments, Enforcement agents and advice agencies.Experience and knowledge of Council Tax or Business Rates and a relevant IT system is essential. Accountabilities * To assist with the administration of systems reports and a wide range of recovery methods, including reminders, Final notices, Summonses, 14 day notices, enforcement, charging orders, and insolvency. * Assessing customers income/expenditure, make special payment arrangements at all stages of recovery, reviewing and monitoring as necessary. Liaise with other stakeholders such as Peabody, Stepchange and CAB. * Responding to enquiries by letter, email, and in person, as required with a preference to digital communications where available. * Instigating and reviewing Attachment of Earning Orders and deductions from Income Support, Job Seekers Allowance, Earnings Support Allowance or Universal Credit, ensuring payments are received and allocated correctly. * Providing support both before and at Court or Valuation Tribunal, preparing paperwork or evidence and dealing with customer queries and making payment arrangements. * Tracing absconded customers, using internal and third party systems. * Identifying irrecoverable debts, undertake all relevant checks, and prepare documentation to recommend write off. * Through ongoing training, maintain a detailed knowledge of procedures, legislation and case-law, relating to the recovery and enforcement of debts. * Ensuring accurate case selection for Enforcement, liaising with the Enforcement Agents, and updating both our and third party systems. * Checking and actioning monthly reports at various stages of recovery to maximise collections. The Experience You Will Bring To be successful in this role you must: * Have experience and knowledge of Council Tax or Business Rates * Have experience of Microsoft Office and a revenues system, ideally but not limited to Civica Open Revenues * Have good verbal and written communication skills, with the ability to support and negotiate with customers and stakeholders in calm, sensitive way in difficult situations * Have the ability to demonstrate awareness and understanding of equal opportunities and other people's behaviour, physical, social and welfare needs INDCC48665LH

Revenue Controller looking for your next Project role in a fast pace environment?I am seeking an revenue controller who will be able to assist a project within a public sector client using CIVICA system. Accountabilities * Communicate with taxpayers and other interested persons, predominantly by telephone, to identify occupiers, owners for liabilities, discounts and disregards. * To facilitate payment of Council Tax by ensuring that demand notices and other documentation are issued to tax payers as appropriate. Implement methods of payment, refunds and other transactions as necessary. * Serve various legal notices and invoices for all debt types, implementing payment agreements and take appropriate action for collection and recovery in accordance with guidelines, taking ownership of monitoring accounts and payment arrangements. * Ensure that appropriate methods of enforcement and sanctions are pursued, having regard to the means and circumstances of debtors, ensuring that due regard is taken in vulnerable cases. * Ensure that appropriate methods of enforcement and sanctions are pursued, having regard to the means and circumstances of debtors, ensuring that due regard is taken in vulnerable cases. * Maintain knowledge of Council Tax and Benefits legislation, including debt collection, enforcement and insolvency law, ensuring that processes and decisions apply in accordance with law and policy guidelines. * To represent the council in court hearings for all debt types. * Ensure that communications with DWP through the Customer Information System (CIS) or its equivalent are properly implemented and undertaken by the relevant staff in accordance with agreed procedures. * To identify cases of hardship or other circumstances where a debt may be irrecoverable and to make recommendations for write-offs, referring debtors to local welfare benefits and debt counselling groups where appropriate. * Liaise with other staff as appropriate in relation to the collection and enforcement of all debt types owed to the Council. * Liaise with enforcement agents, the Police, Courts and with other external collection and enforcement agents to seek to obtain prompt and correct settlement of debts. * To liaise with all internal and external partners as required. The Experience You Will Bring * Demonstrable experience of working in a recovery section or in a similar environment dealing with the collection of various debt types * A good working knowledge of Council Tax and NNDR law and procedures * Experience of customer/public contact demonstrating good communication and interpersonal skills * Experience of accurately maintaining and interpreting personal and financial data * Experience of using office information systems, specifically CIVICA 48461LHINDCC

Revenue Controller looking for your next Project role in a fast pace environment?I am seeking an revenue controller who will be able to assist a project within a public sector client using CIVICA system. Accountabilities * Communicate with taxpayers and other interested persons, predominantly by telephone, to identify occupiers, owners for liabilities, discounts and disregards. * To facilitate payment of Council Tax by ensuring that demand notices and other documentation are issued to tax payers as appropriate. Implement methods of payment, refunds and other transactions as necessary. * Serve various legal notices and invoices for all debt types, implementing payment agreements and take appropriate action for collection and recovery in accordance with guidelines, taking ownership of monitoring accounts and payment arrangements. * Ensure that appropriate methods of enforcement and sanctions are pursued, having regard to the means and circumstances of debtors, ensuring that due regard is taken in vulnerable cases. * Ensure that appropriate methods of enforcement and sanctions are pursued, having regard to the means and circumstances of debtors, ensuring that due regard is taken in vulnerable cases. * Maintain knowledge of Council Tax and Benefits legislation, including debt collection, enforcement and insolvency law, ensuring that processes and decisions apply in accordance with law and policy guidelines. * To represent the council in court hearings for all debt types. * Ensure that communications with DWP through the Customer Information System (CIS) or its equivalent are properly implemented and undertaken by the relevant staff in accordance with agreed procedures. * To identify cases of hardship or other circumstances where a debt may be irrecoverable and to make recommendations for write-offs, referring debtors to local welfare benefits and debt counselling groups where appropriate. * Liaise with other staff as appropriate in relation to the collection and enforcement of all debt types owed to the Council. * Liaise with enforcement agents, the Police, Courts and with other external collection and enforcement agents to seek to obtain prompt and correct settlement of debts. * To liaise with all internal and external partners as required. The Experience You Will Bring * Demonstrable experience of working in a recovery section or in a similar environment dealing with the collection of various debt types * A good working knowledge of Council Tax and NNDR law and procedures * Experience of customer/public contact demonstrating good communication and interpersonal skills * Experience of accurately maintaining and interpreting personal and financial data * Experience of using office information systems, specifically CIVICA 48461LHINDCC